New multivariate capacity indicators with Six Sigma metrics to assess service quality

Fontalvo Herrera, Tomás José; Banquez Maturana, Ana Gabriela; Fontalvo Echávez, Andrea Carolina

doi:10.1590/0103-6513.20240052

Prod.

2024

DOI: 10.1590/0103-6513.20240052

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New multivariate capacity indicators with Six Sigma metrics to assess service quality

Tomás José Fontalvo Herrera,

Ana Gabriela Banquez Maturana,

Andrea Carolina Fontalvo Echávez

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New multivariate capacity indicators with Six Sigma metrics to assess service quality

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References 17 publications

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