New technologies used in COVID-19 for business survival: Insights from the Hotel Sector in China

Lau, Arthur Chun‐Wing

doi:10.1007/s40558-020-00193-z

Cited by 131 publications

(83 citation statements)

References 3 publications

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“…La pandemia ofrece una oportunidad para el surgimiento de una nueva generación de empresarios dispuestos a liderar la próxima revolución industrial e inventar nuevas formas de hacer negocios utilizando tecnología punta (Akpan et al, 2020b). Sectores gravemente afectados por la pandemia, como la restauración y la hostelería, pueden mejorar la higiene, promover el distanciamiento social y brindar a sus clientes una experiencia convincente y personalizada gracias al uso de nuevas tecnologías (Lau, 2020).…”

Section: La Tecnologíaunclassified

La adaptación de las empresas a la realidad COVID: una revisión sistemática

García-Madurga

Grilló-Méndez

Morte-Nadal

2021

retos

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La súbita irrupción de la pandemia COVID-19 ha propiciado profundos cambios sociales y económicos. Las empresas se han visto obligadas a pivotar sus modelos de negocio para asegurar su continuidad. El presente estudio profundiza en las tendencias observadas en los cambios de los modelos de negocio durante esta crisis. El objetivo de esta investigación ha sido identificar los factores que se encuentran detrás de las iniciativas que han adoptado las empresas, pues presumiblemente se consolidarán y serán la base de disrupciones que eran impensables antes de la pandemia. Una rápida revisión sistemática ha permitido recuperar y resumir los resultados de las investigaciones más relevantes en este campo. Se han seleccionado veintiocho artículos de las principales bases de datos científicas, Scopus y Web of Science, utilizando el diagrama de flujo de decisiones de inclusión propuesto por PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analysis). Los principales hallazgos del análisis cualitativo que se ha realizado destacan la importancia de la tecnología, con la generalización de canales digitales de marketing y ventas en las empresas, el teletrabajo y el consumo de productos tecnológicos como la Inteligencia Artificial; la adopción de innovaciones relacionadas con la propuesta de valor, en la mayoría de las ocasiones en forma de nuevos productos y servicios, como forma más común de experimentación de cara al consumidor; y la generalización de iniciativas de colaboración entre todos los actores del ecosistema empresarial.

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Section: La Tecnologíaunclassified

La adaptación de las empresas a la realidad COVID: una revisión sistemática

García-Madurga

Grilló-Méndez

Morte-Nadal

2021

retos

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“…In the meantime, it provides opportunities to make many companies improve their industrial transformation. The article "New technologies used in COVID-19 for business survival: Insights from the Hotel Sector in China" (Lau, 2020) gives readers an example of how the tourism industry applied technologies and fights for survival during the coronavirus pandemic. They are many Chinese hotels used new technologies as live-stream promotion and live-stream conference to improve information quality, while through 5G technology and WI-FI 6 further enhance the system quality, final, through facial recognition, A.I., and Robots to integrated the daily operation and enhance customers service quality since the year.…”

Section: Technological Changementioning

confidence: 99%

“…In the meantime, technological change also migrated to Food & Beverage and housekeeping services due to increase social distancing and reduce the number of staff that must physically come to work, "from preparing F&B in-room dining service, doubling as waiters in hotel restaurants, delivering housekeeping items, dispensing facemasks and hand sanitizers, robots are used on the frontline to protect hotel guests and employee and prevent the spread of COVID-19". (Lau, 2020). Not just that, 5G, A.I., and live streaming also broadly applied in COVID-19 and provided a service networking system for hotel gusts based on realtime data.…”

Section: Technological Changementioning

confidence: 99%

“…"This technology can reduce not only the risk of cross-infection but also improve traffic efficiency, which saves time and reduces congestion of hotel employees and guests." (Lau, 2020). But it also challenges many companies and managers, "the challenge is not only to balance food inventory with predicting sales in this new business model but in certain ways, to change the conventional hotel restaurant, business model."…”

Section: Technological Changementioning

confidence: 99%

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Corporate Sustainability: Study of "New Normal" Factors that Affect Corporate Sustainability

Wongsnuopparat¹

2021

jefms

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When we look back on the history of the world, the term “New Normal” has been employed concerning World War I, the global financial crisis of 2007 -2008, the September 11 attacks in the United States, and the global recession of 2008 -2012. Still, this term has never powerfully shocked our hearts. The COVID-19 pandemic has been changing human life since 2020. People gradually move away from everyday life and progressively walk into the “New Normal” life. However, the life of “New Normal” is full of uncertainty. The uncertainty may come from the different variants of the COVID-19 virus, and it may come from the resetting of the global economy. In the “New Normal” life, more and more companies go bankrupt and are about to face bankruptcy. Even though some companies do not want to default, but it has been hard to survive nowadays. Until now, it is hard to know if the “New Normal” life is a brief time in this long history of the world or the “New Normal” life will be a permanent state. Anyway, the “New Normal” factors of “New Normal” life have provided opportunities to force the world to eliminate outdated technologies, eliminate the backward enterprises, reorganize the business framework of companies, optimize the industrial structure, strengthen human resources, re-set the world economy, reorganize the business relationship of the world. History always moves forward according to its natural developmental trend, and no force can resist the law of the development of things. Still, also no power can resist people to pursue a better life. Individuals, groups, regions, and countries are connected based on the relationship between the individual and country is the relationship between the individual and the larger society. In addition, the relationship between the individual and the world is the relationship between the individual and the human organization. Therefore, individuals, groups, regions, and countries must look forward and keep a positive mindset to adopting the “New Normal” factorsin the “New Normal” life. As we can see, many companies are adopting “New Normal” factors, and some are expanding their business network and further towards corporate sustainability despite this COVID-19 pandemic making the challenging situation in this business world. The main research question of this study is “What are the “New Normal” factors that have a significant effect on corporate sustainability?” In this study, eight independent variables including Working from home (W.H), Workforce transformation (R.W), Digital transformation (D.T), Technological transformation (T.N), Psychological effect (P.C), Uncertainty (U.C), Consumer behavioral change (C.N), Government policy (G.V), and one dependent variable Corporate adjustment (C.S) is the studied. This study aims to understand the structural relationship among these potential variables that could influence corporate sustainability in the “New Normal” life. The dataset utilized to test the hypothesis postulated in this study is the Structural Equation Model (SEM). The results from this study suggests that Technological transformation, Uncertainty, Consumer behavioral change, Digital transformation, and Government policy significantly affect corporate sustainability in the “New Normal” life. Considering different politics, economy, and cultural backgrounds in countries and industries, we also found that some irreconcilable factors affect technological transformation, uncertainty, consumer behavioral change, digital transformation, and government policy. Finally, this study identified technological transformation, uncertainty, consumer behavioral change, digital transformation, and government policy as significant factors that affect corporate sustainability. Therefore, this study provides some valuable suggestions for all companies to better adapt to the business market in the “New Normal” time. In addition, this study also provides some evidence and ideas for researchers to explore corporate sustainability in the “New Normal” time and post-COVID-19.

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“…On the other hand, ICT use can also significantly disrupt tourism experiences and challenge well-being goals for the tourists and those around them (Stankov and Gretzel 2020 ). The relationship between ICT and well-being is thus not only crucial in everyday contexts but especially on vacation (Cai et al 2019 ; Lau 2020 ; Stankov and Filimonau 2020 ). Whether the solutions are technological or involve—at least temporary—abandonment of technologies (Egger et al 2020 ; Li et al 2019 ), the connections between technology and well-being need to be more deeply explored in relation to tourism.…”

mentioning

confidence: 99%