“No Matter I’ll Be Selected; in the Next Challenge I Will Be Better!” – Understanding Non-Technical Skill Development in the Gig Economy

Abstract

While prior research on gig work environments studied necessary technical skills for information systems development (ISD) professionals and how they can be developed, the improvement of non-technical skills (NTS) has been rarely explored. However, to successfully engage in the gig work economy, the need for strong NTS is increasing. Based on an experiential learning theory (ELT) perspective, we explore how ISD professionals engaging in the gig economy develop NTS by following grounded theory methodology. Our results are threefold: first, we identify crucial NTS for gig workers. Second, we uncover how these NTS are developed in different phases of adapting to working on gig economy platforms. Third, we reveal several strategies for thriving in the gig economy. Based on our findings we develop a process model of non-technical skill development and discuss this model in relation to implications for gig economy literature and practice.

Understanding the careers of freelancers on digital labor platforms: The case of IT work

“…The literature reveals an initial understanding of the different career phases on DLPs at a holistic level and examines single aspects (Frenzel-Piasentin et al, 2022;Gussek & Wiesche, 2022;Idowu & Elbanna, 2022;Sison & Lavilles, 2018). Table 2 shows that the core literature on career challenges on DLPs can be roughly clustered into four different phases.…”

“…The first phase describes the difficult entry into the DLP (Blaising & Dabbish, 2022;Claussen et al, 2018;Frenzel-Piasentin et al, 2022). We refer to this phase as 'beginner'.…”

“…When they enter DLPs, they have no feedback or other verified performance data (Rahman, 2021;Stanton & Thomas, 2016). Therefore, it also takes many applications before the freelancer gets the first job (Frenzel-Piasentin et al, 2022;T oth et al, 2022).…”

“…The literature reveals an initial understanding of the different career aspects on DLPs at a holistic level and examines single aspects (Frenzel-Piasentin et al, 2022;Idowu & Elbanna, 2022;Sison & Lavilles, 2018). But despite recent calls to examine whether we need to update career theories in a changing work environment (Ashford et al, 2018;Barley et al, 2017;Rahman et al, 2016;Seifried et al, 2020), the dynamic development of careers on DLPs is not yet fully understood.…”

Agile It Service Management Design of Fintechco Digitalization Based on Cobit 2019 Devops Focus Area

“…The ongoing process of digitalization is restructuring the dynamics between customers and businesses, necessitating fresh approaches for structuring and innovating business models [1]. There are many perceptions about digitalization, two of them are the utilization and implementation of digital technologies within the contexts of individuals, entities, or broader enterprises [2] and the transformation of interactions communications, business functions, and business models into the digital ones [3]. Setia [4] highlight that digitalization plays a pivotal role in the transformation journey of companies, as it improves customer relations, enhances IT-enabled business processes, and facilitates the delivery of online services.…”