Office Design and Evaluation

Wineman, Jean

doi:10.1177/0013916582143002

Cited by 93 publications

(70 citation statements)

References 31 publications

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“…(Brill 1984, Sundstrom & SWldstrom, 1984Wineman, 1982). The lighting, temperature and air quality, and noise includes in ambient conditions.…”

Section: Work Place Environmentmentioning

confidence: 99%

Factors Influencing Job Satisfaction and Its Impact on Job Loyalty

Waqas¹,

Bashir²,

Sattar³

et al. 2014

IJLD

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Many studies have showed the job satisfaction level and the loyalty to their organizations yet these researches have not been conducted in the developing countries. The purpose of the study is to find the job satisfaction level, its impact on loyalty and the factors affecting it, to help efficient and effective management system in the developing countries like Pakistan. A model was developed which includes the factors affecting job satisfaction, their relations and effects on job loyalty. Questionnaire was developed to collect the data for job satisfaction level in various organizations. Convenient sampling was used and 148 questionnaires were filled from the employees of different private and public organizations. Statistically, Reward and recognition and workplace environment were most influencing factors to Job` satisfaction, but participation in decision making and job satisfaction has insignificant relationship. Moreover, there is also positive relation between job satisfaction and job loyalty. Human resource management (HRM) claims to measure job satisfaction in developed or multi-national companies. Definitely, in under developed countries like Pakistan, these applications are rarely used. So, this paper supports use of HRM applications in the developing countries. It will help managers to better understand satisfaction level of employees and can motivate them.

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“…(Brill 1984, Sundstrom & SWldstrom, 1984Wineman, 1982). The lighting, temperature and air quality, and noise includes in ambient conditions.…”

Section: Work Place Environmentmentioning

confidence: 99%

Factors Influencing Job Satisfaction and Its Impact on Job Loyalty

Waqas¹,

Bashir²,

Sattar³

et al. 2014

IJLD

View full text Add to dashboard Cite

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“…Researchers have investigated how ambient conditions influence human perceptions of the environment, as well as their responses to the environment (Baker, Berry, and Parasuraman 1988;Donovan et al 1994;Sherman, Mathur, and Smith 1997;Spangenberg, Grohmann, and Sprott 2005;Wineman 1982). For physical stores, ambient conditions affect the five senses.…”

Section: Servicescapementioning

confidence: 99%

“…Functionality is how these items perform in the process of fulfilling specific consumer needs. Researchers have explored how spatial layout and functionality influence employees (Sundstrom and Sundstrom 1986;Wineman 1982) and customers (Baker, Grewal, and Parasuraman 1994;Groeppel-Klein and Bartmann 2008;Kim and Jin 2001;Park, Iyer, and Smith 1989).…”

Section: Servicescapementioning

confidence: 99%

Investigating E-Servicescape, Trust, E-WOM, and Customer Loyalty

Tran

Strutton

2016

Celebrating America’s Pastimes: Baseball, Hot Dogs, Apple Pie and Marketing?

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titles.Old Spice cleverly used a handsome actor to play the Old Spice Man character for a Super Bowl commercial in 2010. After the game, this Old Spice commercial was viewed more than 13 million times on YouTube, a social media video-sharing site. This viral marketing campaign, also known as electronic word-of-mouth (E-WOM), propelled the Old Spice brand into the forefront of consumers' minds, increased brand awareness, and inspired people to share the video links with their family, friends, and co-workers.The rapid growth of E-WOM is an indication of consumers' increased willingness to convey marketing messages to others. However, despite this development, marketing academics and practitioners do not fully understand this powerful form of marketing. This dissertation enriches our understanding of E-WOM and how e-servicescape may lead to E-WOM. To that end, stimulus-organism-response theory and the network co-production model of E-WOM are applied to investigate the relationships between e-servicescape, trust, E-WOM intentions, customer loyalty, and purchase intentions. Two forms of E-WOM were examined, namely emails and social network postings. E-servicescape is defined as the online environmental factors of a marketer's website. E-servicescape is composed of three main dimensions, including aesthetic appeal, financial security, and layout and functionality. This study used cross-sectional customer data from a single e-tailer. Structural equation modeling was used to analyze the responses. Customer reviews was added as an additional subdimension of e-servicescape. The findings suggest e-servicescape positively impacts trust, which in turn positively influences E-WOM and customer loyalty. Moreover, two groups of customers were compared using multi-group analysis, where one group of users received emails and the other group received social network postings from the same e-tailer. Overall, the results indicated emails had a stronger impact on e-servicescape, E-WOM, and customer loyalty. Social networking site postings had slightly greater influence on trust, and two sub-dimensions of eservicescape, i.e., interactivity and ease of payment.These findings contribute to the marketing research on E-WOM theory and electronic commerce shopping behavior. In particular, the sub-dimension of customer reviews is added to e-servicescape. This study yields practical implications for marketers in understanding consumers' perceptions of websites and how to better design sites. In addition, these findings add to knowledge on how to engender consumers' trust and customer loyalty online. Finally, this research provides suggestions for firms wanting to create marketing campaigns that will lead to E-WOM. Overview of E-WOM E-WOM is defined as "forwarding actions through email, instant messaging or other communication media that are of high 'addressability'" (Ho and Dempsey 2010, p. 1000). E-WOM communication is traditional word-of-mouth (WOM) behavior evolved and adapted to electronic media, where individuals often convey messages in...

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“…Omnivorism and cultural tourism are the driving cultural practices for the cosmopolitanism of a contemporary city, community and However, according to Bitner (1992), many items in the physical environment serve as explicit and implicit signals that communicate the place to its users (Becker 1981;Davis 1984;Wener 1985;Wineman 1982). Signs displayed on the exterior and interior of a structure are examples of explicit communicators.…”

Section: Marketing and Mehrabian-russell Theorymentioning

confidence: 99%

“…Veitch and Newsham (2000) Baron's positive affect theory (Baron, 1990;Baron et al, 1992) Wineman (1982 states that control can lead to undesired effects if it requires choices one did not wish to make. Burger (1989) concurs with this statement.…”

Section: Baird Harder and Preis (1997)mentioning

confidence: 99%