OK computer: applying the public service logic on digital health services

Zyzak, Barbara; Martinussen, Pål Erling

doi:10.1080/14719037.2024.2337080

Public Management Review

2024

DOI: 10.1080/14719037.2024.2337080

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OK computer: applying the public service logic on digital health services

Barbara Zyzak,

Pål Erling Martinussen

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2024

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Cited by 3 publications

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Value propositions and facilitating promises of value—The case of the Swedish Public Employment Service

Hasche,

Höglund

2024

International Public Management Journal

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Value propositions and facilitating promises of value—The case of the Swedish Public Employment Service

Hasche,

Höglund

2024

International Public Management Journal

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Organizational strategic stance and perceived public service performance: a public service logic perspective

Gong,

Yang

2024

Public Management Review

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Public value management in digital transformation: a scoping review

Zyzak,

Sienkiewicz-Małyjurek,

Jensen

2024

IJPSM

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PurposeThe aim of this study was to map and scope a body of literature on the interplay between public value management (PVM) and digital transformation (DT), clarify the concept of PVM in DT, and identify knowledge gaps by using a scoping review methodology.Design/methodology/approachA scoping review was conducted, drawing on the framework proposed by Arksey and O’Malley (2005) and Levac et al. (2010). A total of 54 publications on the interplay between PVM and DT were selected for the final analysis from the Web of Science, Scopus, and Dimensions databases.FindingsWe found that PVM in DT is a relatively unexplored topic and that additional research is needed to focus on the role of emerging technologies such as artificial intelligence (AI) and blockchain, especially in the context of local and regional governments. We also found that researchers have a limited conceptual understanding of PVM and DT.Originality/valueThis article makes two main contributions. First, although PVM and DT have contributed to public value research, our findings show a need for more systematic knowledge of these complementary but distinct approaches. Second, this study provides a valuable addition to the developing body of research using the scoping review methodology in PAM literature.

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OK computer: applying the public service logic on digital health services

Cited by 3 publications

References 80 publications

Value propositions and facilitating promises of value—The case of the Swedish Public Employment Service

Value propositions and facilitating promises of value—The case of the Swedish Public Employment Service

Organizational strategic stance and perceived public service performance: a public service logic perspective

Public value management in digital transformation: a scoping review

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