On-Demand Services in Transportation and Mobility – A Structured Literature Review

Abstract

This article aims to examine the application opportunities of on-demand services in the transportation and mobility sector. As these personalized, demand-driven services are gaining prominence in more and more areas, their dissemination and operation should be given a deeper un­derstanding and overview, thus a structured literature review is being con­ducted in the study to examine these adaptive service processes. There is a great variety in these service types and characteristics, such as on-demand transportation services, demand-responsive transport, dial-a-ride transit, flexible mobility on demand, and many others. Because of this, a systematic approach is strongly justified, as there is a great need for a com­prehensive summary, in order to learn more about the nature and operating model of these services.