On the Trait Antecedents and Outcomes of Service Worker Job Resourcefulness: A Hierarchical Model Approach

Licata, Jane W.; Mowen, John C.; Harris, Eric G.; Brown, Tom J.

doi:10.1177/0092070303031003004

Cited by 156 publications

(235 citation statements)

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“…In addition, health care is simultaneously extremely expensive and complex (Berry & Bendapudi, 2007), and characterised by an increasing demand, limited budgets (Van Dam, 2005), and escalating costs, which puts a mounting pressure on the industry to become more productive and perform effectively (cf. Licata, Mowen, Harris, & Brown, 2003). Given these pressures and the fact that doctors, nurses, and other health care professionals work in collaboration with individual patients (Sweeney, Danaher, & McColl-Kennedy, 2015), creativity is of paramount importance in order to address their individual needs in a sector characterised by scarce resources.…”

Section: Sample and Data Collection Proceduresmentioning

confidence: 99%

Personality and the creativity of frontline service employees: linear and curvilinear effects

Coelho

Lages

Sousa

2016

The International Journal of Human Resource Management

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Additional information: Use policyThe full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-pro t purposes provided that:• a full bibliographic reference is made to the original source • a link is made to the metadata record in DRO • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders.Please consult the full DRO policy for further details. *Corresponding author AcknowledgmentWe are grateful to Marlene Noronha for her assistance with data collection and the comments of participants of the 2014 AMS World Marketing Congress. Personality and the creativity of frontline service employees: Linear and curvilinear effectsPrevious studies have investigated the relationship between the Five Factor model of personality and creativity. As this model has been criticised for providing a limited account of an individual's personality, this study considers additional personality traits that have recently been investigated in the literature as determinants of employee behaviour. Moreover, we also contribute to the existing body of literature by conducting this study in a services setting, for which we predict personality traits will exert differentiated effects on creativity when compared to other settings. Finally, while past research has focused on linear effects, this study examines the existence of nonlinear effects between personality and creativity. The results indicate that personality traits apart from the Five Factor model have an impact on creativity and that the effects of several personality traits on the creativity of frontline service employees differ from those obtained in other settings. Lastly, the findings also show that five of the personality traits have non-linear effects on creativity, and this may be a stimulus for a new stream of research in the human resources literature.Keywords: creativity; personality; service employees; linear and curvilinear effects Personality and the creativity of frontline service employees: Linear and curvilinear effects IntroductionCreativity refers to the development of ideas about goods, services, processes, and practices, which are novel and likely to be useful to an organisation (Shalley, Zhou, & Oldham, 2004).Whereas creativity reflects the development of these ideas at the individual level, innovation concerns the organisational implementation of such ideas (Amabile, 1996). Due to the belief that creativity is paramount not only to greater customer experiences and customer satisfaction (e.g. Coelho, Augusto, & Lages, 2011;Daly, Grove, Dorsch, & Fisk, 2009), but also organisational innovation and ultimately performance (Amabile, Barsade, Mueller, & Straw, 2005;Chen, Shih, & Yeh, 2011;Jiang, Wang, & Zhao, 2012;Liu, 2013), employee creativity has been attracting growing research attention (e.g. Probst, Stewart, Gruys, & Tierney, 2007). Creativity ...

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Section: Sample and Data Collection Proceduresmentioning

confidence: 99%

Personality and the creativity of frontline service employees: linear and curvilinear effects

Coelho

Lages

Sousa

2016

The International Journal of Human Resource Management

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“…Quanto ao comportamento pós-compra, verifica-se que na maioria dos modelos a personalidade tem sido frequentemente proposta como um importante antecedente (SINGH, 1990 HARRIS, 1998;MOWEN;SPEARS, 1999;MOWEN et al, 2004;MOWEN et al, 2007). A personalidade também vem sendo aplicada em estudos que relacionam características dos empregados de fronteira com medidas de performance (LICATA et al, 2003;HURLEY, 1998).…”

Section: Personalidade E Comportamento Do Consumidorunclassified

“…A teoria dos traços de personalidade (PAUNONEN, 1998) vem sendo utilizada com maior assertividade na disciplina de Comportamento do Consumidor (BODEY; GRACE, 2006;MOWEN, 2001;HURLEY, 1998;LICATA et al, 2003;MONTEIRO;VEIGA, 2006;MOWEN, 2000;MOWEN;CARLSON, 2003;MOWEN;SPEARS, 1999). Essa teoria define que o indivíduo é formado por um conjunto de partes ou fatores básicos, que, quando agregados, formam a plenitude do ser.…”

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“…Na maioria dos estudos as relações encontradas foram fracas ou até inexistentes. A causa disso pode estar nos dispositivos de mensuração utilizados, advindos da psicologia clínica, moldados para a identificação de transtornos e patologias MOWEN, 2001;KASSARJIAN;SHEFFET, 1991;LICATA et al, 2003).…”

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“…Esse modelo vem sendo utilizado com sucesso em diversos estudos na área de marketing MOWEN, 2001;LICATA et al, 2003;MONTEIRO;VEIGA, 2006;MOWEN, 2000;MOWEN;CARLSON, 2003). O modelo metateórico de motivação e personalidade (modelo 3M), como é denominado, define quatro níveis de traços que compõem a organização da personalidade: (1) traços elementares, (2) traços compostos, (3) traços situacionais e (4) traços superficiais.…”

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Personalidade e lealdade: proposições de pesquisa com o modelo metateórico de motivação e personalidade DOI 10.5752/P.1984-6606.2009v9n19p102

Basso¹,

Espartel²,

Sampaio³

et al. 2009

E&G

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ResumoA personalidade, no estudo do comportamento do consumidor, tem-se mostrado um construto importante, mas pouco compreendido e utilizado nas pesquisas da área. Esse construto, enquanto preditor do comportamento, pode estar relacionado com a predisposição à lealdade em determinadas situações. Considerando a proposta de utilização da personalidade juntamente com variáveis comportamentais do indivíduo, este artigo, através do emprego da teoria dos traços de personalidade e do modelo metateórico de motivação e personalidade (modelo 3M) proposto por Mowen (2000), discute a possível ligação entre a personalidade do indivíduo e seu comportamento de lealdade. Para tanto, é feita uma revisão da literatura a respeito dos dois principais construtos (personalidade e lealdade), procurando evidenciar suas ligações, ao mesmo tempo em que são geradas proposições de pesquisa levando em conta as relações hierárquicas que possam existir entre esses construtos. Palavras-chave:Personalidade; Comportamento do consumidor; Lealdade; Modelo 3M. Abstract Personality, in Consumer Behavior studies, has been an important construct, though little understood and rarely used in research. The construct, while predicting behavior, may be related with a predisposition to loyalty on certain situations. Considering the proposal of using the individual's personality together with behavioral variables, this article discusses a possible link between personality and loyalty behavior, through the use of the personality traits theory and the Motivation and Personality Meta-Theoretical Model (3M Model) proposed by Mowen (2000). For such, a literature review concerning the two main constructs (personality and loyalty) is carried out, aimed at highlighting their links. Proposals for research are presented, taking into account eventual hierarchical relations between those constructs.

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Identifying the traits of aggressive and distracted drivers: a hierarchical trait model approach

Bone

Mowen

2006

Journal of Consumer Behaviour

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Aggressive and distracted driving are two related consumer misbehaviors that jeopardize those on roadways. Responding to the call of Stutts et al. to investigate the human element in driving misbehavior, we employed the 3M Model of Motivation and Personality as a hierarchical model framework to identify a set of personality traits predictive of aggressive and distracted driving propensity. The results of a survey of college students suggest that there are similarities and differences in the traits of aggressive and distracted drivers. The results are discussed in terms of strategies for developing persuasive communications aimed at reducing both forms of driving misbehavior.

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On the Trait Antecedents and Outcomes of Service Worker Job Resourcefulness: A Hierarchical Model Approach

Cited by 156 publications

References 40 publications

Personality and the creativity of frontline service employees: linear and curvilinear effects

Personality and the creativity of frontline service employees: linear and curvilinear effects

Personalidade e lealdade: proposições de pesquisa com o modelo metateórico de motivação e personalidade DOI 10.5752/P.1984-6606.2009v9n19p102

Identifying the traits of aggressive and distracted drivers: a hierarchical trait model approach

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