On the Users’ Acceptance of IoT Systems: A Theoretical Approach

Abstract

Abstract:In the next future the IoT system will introduce extraordinary changes in our daily life. We will communicate with our domestic appliances to inform them about our preferences and goals and they will develop initiative and autonomy to be put at our service. But are we sure that we can afford all the automation they could offer? Are we able to manage it? Is it compatible with our cognitive attitudes and our actual and real goals? In this paper, we face the question of the IoT from the point of view of the user. We start analyzing which reasons undermine the acceptance of IoT systems and then we propose a possible solution. The first contribution of this work is the level characterization of the autonomy a user can grant to an IoT device. The second contribution is a theoretical model to deal with users and to stimulate users' acceptance. By the means of simulation, we show how the model works and we prove that it leads the system to an optimal solution.

Improving IoT Technology Adoption through Improving Consumer Trust

“…Only trust is what makes people use such devices, despite all of the possible risks and the need to overcome perceptions of uncertainty and risk. Moreover, trust helps users to distinguish trustworthy products and technologies from the malicious ones [7].…”

“…Han et al [21] proved that trust is an essential factor for the adoption of third-party applications. Therefore, trust is very critical to the adoption of IoT products due to the aforementioned reasons, rendering the spread of IoT systems very difficult without users' trust [7]. In this paper, we investigate IoT technology adoption and identify the factors that influence this adoption.…”

“…Security in this context indicates the extent to which a user considers that using an IoT product or a service would be risk-free. Security is a major concern of customers adopting a new product or service, and it has a noteworthy impact on consumer trust of a specific product or service, and therefore on the adoption of the given technology [6,7,9,26]. In order to increase adoption, consumers should feel safe when using these systems.…”

“…It is found that trust can be perceived as a significant factor that influences behavioral intention to use an IoT technology and has a strong effect in comparison to other concerns such as privacy [6]. Falcone and Sapienza [7] stated a number of reasons why users might not grant high trust levels, as they might fear that a task is not carried out as expected or it is not accomplished at all, or even that damage is caused. Therefore, an IoT system must possess a series of characteristics, such as encryption and usefulness, in order to be trusted and accepted by users.…”

Adoption Barriers of IoT in Large Scale Pilots

“…Accordingly, IoT involves individuals much more deeply with the technology in ways that go far beyond content creation and sharing for example, Web 2.0 [3]. Among various users of IoT, end-users are one of the ultimate beneficiaries and at the center of everything [4] and IoT's full potentials depends on end-user adoption and acceptance [4,5].…”