On Understanding the Methodologies adopted in KMS Studies within the Context of Quality Strategy

Abstract

In the past, quite number of studies conducted acknowledges the imperative roles of knowledge in supporting quality strategies among organizations, as well as enhancing their competitive advantage.In accordance with the benefits, organizations established an information technology (IT)system to facilitate proper dissemination, creation and management of knowledge. Establishment of knowledge management system (KMS) indicates the important inclusion of technical and socio aspects.Past academic studies focus on establishment of KMS have been conducted with various objectives, strategy and scope.As always, establishment of KMS as a platform for knowledge management does require structured and systematic methodology. Hence, the objective of this study is to unwrap the approaches and methodologies undertaken by past studies in relation to KMS establishment within the quality strategy context. As such, review of past articles published a decade ago were conducted and analysed. Past articles were retrieved from various established journals such as Emerald, Science Direct, Journal of the Association for Information Systems (AIS), Association for Computing Machinery (ACM) as well as Google Scholar database and were verified with SCOPUS journal database to ensure its integrity. Review of past articles discovered several findings that contribute to gap fulfilment of the research in future.