Online Shopping Customer Behaviour Analysis using centrality measures

H.M, Kavitha; T, Suraj Duncan; Ravikumar, Pushpa; Varun, E

doi:10.1109/icait47043.2019.8987252

Cited by 1 publication

(1 citation statement)

References 7 publications

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“…E-commerce revolutionized the way products are bought and sold, enabling customers to conveniently make purchases and payments through electronic platforms like websites and mobile apps. This method of commerce offered time and cost savings for customers, facilitated by electronic devices and internet connectivity [1]. However, ordering printed materials remained a challenge for many customers.…”

Section: Introductionmentioning

confidence: 99%

GoPrintBot: An Interactive E-Commerce for Online Printing Services

Ishak

Ahmad

2023

J. Inf. Syst. Informatics

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GoPrintBot is an innovative endeavor focused on creating an interactive e-commerce chatbot tailored specifically for online printing services. The primary objective is to enhance the customer experience by offering a seamless and efficient ordering process, eliminating the need for customers to navigate complex websites or wait for customer service representatives. This study addresses common issues encountered in traditional e-commerce platforms, including unintuitive navigation, ineffective search and filter systems, and slow response times for customer inquiries. The proposed solution involves developing a chatbot system that will revolutionize the online printing industry, significantly improving the customer experience and operational efficiency. The methodology employed encompasses comprehensive requirements gathering, followed by the design and development of the chatbot system using established System Development Life Cycle (SDLC) methodologies. GoPrintBot serves as a prototype, showcasing the potential of chatbots to streamline the online printing process and provide personalized and efficient services. The findings of this study have significant implications for businesses that prioritize customer satisfaction and aim to optimize their online printing services.

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Section: Introductionmentioning

confidence: 99%