Open innovation and public administration: transformational typologies and business model impacts

Typology and Success Factors of Collaboration for Sustainable Growth in the IT Service Industry

“…Integration through an information system [41] Geographical Similarity Possibility of collaboration increases when partners are geographically more close [41] Knowledge management system Knowledge management system, including knowledge asset management [38] Characteristics of collaboration Collaboration Culture Fair collaborative atmosphere that enables partners to overcome differences between them [29,36,[42][43][44] Confidence -Perception that the partner will be honest. -Belief that the core competence will not leak out through collaboration.…”

“…Among the 18 success factors, the experience from previous collaboration of which the commonality is less than 0.4 was excluded. The variables in the planning stage include cooperation role and responsibility (R&R) methods of work and performance allocation, and geographical similarity [28,38,39,41]. The next category, the "doing" phase, consists of two variables: mutual trust and partner characteristic [16,29,40,41,44,49,51].…”

Innovation in public services: The case of Spanish local government

“…The majority of efforts centre on improving the efficiency and effectiveness of internal government operations, communications with citizens and transactions with individuals and organizations, by making information and services available on the Internet (Feller, Finnegan, and Nilsson, 2011). E-government is the widely accepted term used to describe this phenomenon, and constitutes the most representative example of the relevance of innovation in the public sector nowadays.…”

“…For this reason, Feller et al (2011) claim that public authorities that want to transform the way in which they create and offer their services sustainably need to: a) maintain productive relationships with other public authorities and with other external bodies b) easily and safely exchange knowledge, competences and experiences with others so as to improve internal processes and the way of offering services to citizens and c) commit themselves to citizens and to other bodies for the purpose of achieving the joint creation of new services.…”

“…Obviously, citizens also play an important role in the transformation of public services and in their delivery, as they are the users of the services (Eggers, Hansen, and Davis, 2012;Feller et al;. Local authorities should consider consulting citizens so that they can take part in the design of new strategies which are bound to influence the actual services that those citizens will eventually receive in the future.…”