Open innovation and SME performance: The roles of reverse knowledge sharing and stakeholder relationships

Yao

Wireless Communications and Mobile Computing

2022

China’s economy has shifted from the stage of high-speed growth to the stage of high-quality development, and enterprises are facing increasingly complex conditions in the rapidly changing environment. In the process of transformation from “production value growth” to “value-driven”, knowledge service plays an important role, which can both increase knowledge innovation capability and export heterogeneous knowledge to the outside world. Under such circumstances, it is necessary to focus on cultivating the capability of knowledge services from the perspective of value cocreation. Starting from this concept, the temporal pattern of data is explored in terms of time span; the service mode of knowledge service to its customers is explored in terms of spatial interaction, and the framework of knowledge service is explored in terms of content structure. It is found that (1) there are five knowledge service models for science and technology-based SMEs, and there exists an efficient service combination of “online+offline”; (2) customers can basically be divided into three categories: passive, active, and neglected. (3) The value cocreation path of knowledge services for science and technology-based SMEs is divided into initial stage-interaction stage-implementation stage; “two-way identification”-“joint participation”-“win-win value” knowledge service value cocreation model.

Section: Cocreation Of Valuementioning

confidence: 99%

The Knowledge Service Model of Technology-Based SMEs from the Perspective of Value Cocreation

Yao

Wireless Communications and Mobile Computing

2022

“…Businesses, including SMEs, are increasingly relying on external data and research collaborations for ongoing process innovation, goods, and services. Consequently, open innovation has gained scholarly interest (Tsai et al., 2022). SMEs constitute a significant portion of economic structures and are recognized as innovation engines with a growing significance in global economies (MEHTA et al., 2022; Teoh et al., 2023).…”

Section: Introductionmentioning

confidence: 99%

Knowledge sharing and innovation performance: The mediating role of open innovation

Zan,

Leong,

Ismail

et al. 2023

Glob Bus Org Exc

The investigation into the performance of small and medium‐sized enterprises (SMEs) driven by open innovation has received relatively limited attention in academic research. Businesses can enhance their innovation efforts and develop new products or services by using open innovation strategies to tap into internal expertise or examine external facts. The authors examined the rationales and outcomes of open innovation in SMEs by drawing upon existing theories related to the resource‐based and knowledge‐based perspectives of firms. A conceptual model was proposed. The hypotheses were tested using Partial Least Squares (PLS). Data collected from 429 SMEs were analyzed using SmartPLS 4. The current research indicates that open innovation serves as a mediator between knowledge sharing and innovation performance, with knowledge sharing exerting a positive influence on open innovation and innovation performance. The findings of this study emphasize the increased opportunities presented by open innovation theory and practice, providing insights into the formulation of strategies for the future development of Chinese SMEs.

“…However, research on the effects of CSR on employee well-being are still under investigation (Golob and Podnar 2021), especially in the airline industry (Chen and Tang 2021). In addition, enterprises in developing countries are more susceptible than their counterparts in developed countries due to their limitation in organizational resources and capabilities (Tsai et al 2022), which may constrain the implementation of CSR guidelines and activities in developing ones (Luu 2020). As such, empirical research on CSR activities conducted in developing countries (e.g., Vietnam) has not been given much attention (Luu 2020;Thang and Fassin 2017).…”

Section: Introductionmentioning

confidence: 99%

Investigating Configurations of Internal Corporate Social Responsibility for Work–Family Spillover: An Asymmetrical Approach in the Airline Industry

et al. 2022

Self Cite

Corporate social responsibility (CSR) and work–family interface have attracted considerable scientific interest; however, their relationship has not been considered yet. Drawing on the conservation of resources (COR) theory, this study fills this gap by examining the relationship between internal CSR and work to family spillover. While most previous CSR studies widely examined the net effect of a single CSR dimension, this study discovers configurations of five different internal CSR dimensions (internal dissemination, compensation, occupational health and safety, training, and legal employment) in explaining positive and negative work to family spillover. Using fuzzy-set qualitative comparative analysis (fsQCA), this study examines a primary database of 136 flight attendants working for Asian airline companies; results reveal that the combination of internal dissemination and compensation creates the most driving power in leading to positive spillover. The absence of internal dissemination, occupational health and safety, and legal employment leads to high negative spillover regardless of the presence of compensation. This study broadens the literature by linking internal CSR to employees’ perceptions of work–family spillover. FsQCA findings also make a methodological contribution to prior CSR research by indicating three configurations that explain positive and negative work–family spillover. Findings provide airline companies with practical guidelines that are useful to enhance positive spillover and reduce negative spillover from work to family domains among their flight attendants.