Operational Efficiency in Higher Education in Nigeria: A Scale Development: A Case Study of Covenant University, Ota, Ogun State, Nigeria

Abstract

This research paper presents a reconceptualization operational efficiency construct within an institution context, specifically, in the Nigerian higher educational Institution-University. The research applied a single case study of Covenant University, Ota, Ogun State, Nigeria. This study used a multi-stage development of scale process where on an online survey. Seven dimensions were identified: teaching, research and publication, recruitment and selection, community service, technology, training and development and effective communication. The study provides evidence of the scale's reliability and validity. The scale proposes a new approach to measure, evaluate operational efficiency within the higher educational institution, and shows the need to go beyond the traditional approach to efficiency.