Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains

Challenges Influencing Operational Excellence in State Corporations: A Case of Postal Corporation of Kenya

“…This demonstrated that all the factors of Organization structure influence operational excellence in Postal Corporation. These findings were validated by Baligh, (2006) assets that a good organizational structure enables an organization to take advantage of opportunities presented by market discontinuities such as accelerated growth openings in emerging economies which can lead to operational excellence (Martin, 2008).…”

“…The findings of the study revealed that organization structure influence operational excellence in Postal Corporation to a large extent since it enables an organization to take advantage of opportunities presented by market discontinuities such as accelerated growth openings in emerging economies. These echoed findings by Baligh, (2006) asserts that a good organizational structure enables an organization to take advantage of opportunities presented by market discontinuities such as accelerated growth openings in emerging economies which can lead to operational excellence (Martin, 2008). Parker, 2004) argues that Organizational structure will depend on the external and internal priorities of an organization in most organizations, these is built through strategic decisions about customers, products and how one intends to deliver these capabilities.…”

“…According to Martin, (2008) the end user demands has taken an upward toll in the Postal Corporation of Kenya, as customers are becoming conscious of the quality of services they acquire from their service providers, innovation thus becomes an important concept while addressing the issues of quality of services in organizations, this requires more than independent efforts by the service providers. Operation excellence in every area of business that contributes to end user satisfaction is of importance.…”