2020
DOI: 10.1111/itor.12809
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Optimal seat allocation strategy for e‐sports gaming center

Abstract: This paper investigates the seat allocation issues for an e‐sports gaming center where people generally visit in groups to play games while eating. According to the data analysis, as the number of customers in a group gets larger, the revenue per person tends to get higher. The data analysis to identify the information, such as revenue and the stay time of customers is conducted, and operations research is applied to derive the optimal seat allocation strategy. Through a numerical experiment with actual data, … Show more

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Cited by 8 publications
(4 citation statements)
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References 29 publications
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“…Kwag et al [21] have suggested that the revenue per person tends to increase with the amount of customers in a group. Following data analysis to identify revenue and client stay times, operations research was employed to develop the best seat allocation plan.…”
Section: Literature Reviewmentioning
confidence: 99%
“…Kwag et al [21] have suggested that the revenue per person tends to increase with the amount of customers in a group. Following data analysis to identify revenue and client stay times, operations research was employed to develop the best seat allocation plan.…”
Section: Literature Reviewmentioning
confidence: 99%
“…The group seat reservation policy requires members of the same family or group to be seated nearby. It has a wide range of applications, including hotel room assignments [94] , amphitheater [95] , public transport [96] , educational institutions [97] , sports arenas [98] , warehouses [99] , and large-scale events [100] , among others. It has substantial effects on passenger satisfaction and revenue; as [101] illustrates, passenger groups increase revenue by filling seats that would otherwise be empty.…”
Section: Related Literaturementioning
confidence: 99%
“…Jia Peng and Yao Jiaxin believe that e-sports has great characteristics: the diversity of functional structure requirements, the full expansion of self-awareness, the complexity of sports information pattern recognition, the agility of information processing efficiency, and the accuracy of intuitive thinking and decision-making. Sex analyzes and clarifies the various attributes of e-sports from many aspects [ 10 ].…”
Section: Introductionmentioning
confidence: 99%