Optimising conditions for learning sociocultural competencies for success

Mak, Anita S.; Westwood, Marvin J.; Ishiyama, F. Ishu; Barker, Michelle

doi:10.1016/s0147-1767(98)00026-1

Cited by 51 publications

(52 citation statements)

References 19 publications

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“…23 Having actors/actresses involved really helped because they did a very realistic job portraying customers. Being able to practice with people other than peers.…”

Section: Discussionmentioning

confidence: 99%

“…Each scenario addressed selected communication competencies from the National Competency Standards Framework for Pharmacists in Australia 3 and the EXCELL Program. 23,24 Table 1 outlines the six scenarios that comprised the SLMs and the related communication competency. Scenarios included role-plays focusing on interactions between pharmacy colleagues, pharmacists and other health professionals, pharmacists and patients, and preceptors and students.…”

Section: Methodsmentioning

confidence: 99%

“…23,24 Collaboration between applied psychologists led to the development of the EXCELL Program. For almost two decades, the program has been applied in job training preparation for immigrants and in higher education disciplines of business, nursing, pharmacy, and psychology.…”

Section: Introductionmentioning

confidence: 99%

“…25 In pharmacy in particular, EXCELL has been integrated in the curricula during first and second years. 23 The EXCELL model and the description of its application is readily available in the literature. The program is a schematic, skills-based professional development resource centered around developing participants' generic social competencies in interacting with others (ie, seeking help, making social contact, participation in a group, refusing a request, expressing disagreement, and giving feedback).…”

Section: Introductionmentioning

confidence: 99%

“…The program is a schematic, skills-based professional development resource centered around developing participants' generic social competencies in interacting with others (ie, seeking help, making social contact, participation in a group, refusing a request, expressing disagreement, and giving feedback). 23 These generic competencies are fundamental to effective interactions in pharmacy practice and tend to be challenging for students, particularly for those from culturally and linguistically diverse (CALD) backgrounds. An EXCELL SIM outlines the specific verbal and nonverbal behavior demonstrated by interactants in an effective, culturally appropriate communication exchange.…”

Section: Introductionmentioning

confidence: 99%

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Communication Capacity Building through Pharmacy Practice Simulation

Fejzic

Barker

Hills

et al. 2016

American Journal of Pharmaceutical Education

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Objective. To examine the effectiveness of simulated learning modules (SLMs) encompassing EXcellence in Cultural Experiential Learning and Leadership (EXCELL) core competencies in enhancing pharmacy students' professional communication skills. Methods. Students completed three hours of preparatory lectures and eight hours of workshops comprising six SLMs themed around pharmacy practice and pharmacy placements. Each SLM comprised role-plays with actors, facilitation using EXCELL Social Interaction Maps (SIMs), and debriefing. Evaluations of SLMs included quantitative and qualitative survey responses collected before, during and after workshops, and after placements. Facilitators reflected on SLMs as a pedagogic modality. Results. Student feedback was positive about SLMs as an effective learning tool. The majority indicated areas of new learning and found SLMs enhanced their professional skills and confidence. Facilitator feedback was positive, and suggested SLM optimization strategies. Conclusion. Student and teaching team recommendations will inform future curriculum development including the optimization of SLMs in pharmacy education.

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“…23 Having actors/actresses involved really helped because they did a very realistic job portraying customers. Being able to practice with people other than peers.…”

Section: Discussionmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations