Optimising smart city evaluation: A people‐oriented analysis method

Abstract

Smart cities integrate information technology with urban transformation, making it crucial to systematically evaluate their development level and effectiveness. Recent years have seen increased attention towards smart city evaluations worldwide, but there is still research space for theoretical models, technical methods, and practical applications. To address this gap, this study proposes an efficiency evaluation model for smart cities and a smart city user demand analysis model. It answers two research questions: how to configure investments in different aspects of smart city for a better user experience, and how to judge the extent and specific points of public demand in various sectors of a smart city. By analysing evaluation data, this study accurately identifies the development direction and construction focus of smart cities, supports targeted optimisation and improvement strategies, enhances user experience, and provides rationalised suggestions for a dynamic revision of smart city evaluation indicators.