“…Service time of ship's cargo cranes, forklifts and longshoremen, as well as, sequence of cargo units' arrival alongside the ship follow certain probability distributions (Van Asperen et al 2003;Hess, S., Hess, M. 2010;Hess, M., Hess, S. 2011). In this paper the general cargo ship is defined as a multichannel, multiphase mass service system, where the input flow of general cargo passes through the four phases in the process of cargo handling (Hess, S., Hess, M. 2009). When making business decisions related to these processes (Hess et al 2007(Hess et al , 2008Machuca et al 2007), it is essential for the ship's operator to achieve the minimum transhipment costs and costs of the ship's stay in port together with minimum service time.…”