Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy

Yuliansyah, Yuliansyah; Rammal, Hussain Gulzar; Maryani, Maryani; Jais, Ismie Roha Mohamed; Sanusi, Zuraidah Mohd

doi:10.1108/bpmj-10-2020-0454

Cited by 15 publications

(13 citation statements)

References 78 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…In a recent study, Christa and Kristinae (2021) considered organizational learning and innovation as antecedents for product excellence and superior business performance during COVID-19 pandemic. Similarly, Yuliansyah et al. (2021) found that organizational learning and innovation have positive effects on firm performance.…”

Section: Introductionmentioning

confidence: 93%

The impact of leadership competences, organizational learning and organizational innovation on business performance

Khương

Tung

Nguyen

2022

BPMJ

View full text Add to dashboard Cite

PurposeThis study aims to investigate the effects of leadership competences (cognitive, interpersonal, and results-oriented competences) on organizational learning, organizational innovation, and business performance.Design/methodology/approachData were collected from owners, chief executive officers, top and middle management teams, and other managers of tourism and hospitality firms in Vietnam. A total of 638 valid responses was collected and processed using PLS-SEM technique.FindingsThe findings revealed that only results-oriented competence exerted significant influences on business performance. Organizational learning was affected by all three leadership competences, while only cognitive and interpersonal competences positively affected organizational innovation. The relationships among organizational learning, organizational innovation, and business performance were also confirmed. Moreover, the findings emphasized the mediating roles of organizational learning and organizational innovation in the relationship between leadership competences and business performance. Organizational learning and organizational innovation also acted as a mediator in the relationship between cognitive competence and business performance.Practical implicationsThis study provided some suggestions for tourism and hospitality leaders in exhibiting appropriate leadership competences, strengthening organizational learning, and fostering organization innovation to enhance business performance.Originality/valueAlthough the topics of leadership competences, organizational learning, organization innovation, and business performance have received a great concern among worldwide academia, there is scarce research examining the relationships among these four phenomena together. This paper is among the first study that offers a comprehensive model of the relationships among these domains.

show abstract

Section: Introductionmentioning

confidence: 93%

The impact of leadership competences, organizational learning and organizational innovation on business performance

Khương

Tung

Nguyen

2022

BPMJ

View full text Add to dashboard Cite

show abstract

“…Desai and Srivastava (2017) revealed that emotional intelligence has a moderating impact on the relationship between leadership styles and organizational performance. Yuliansyah et al (2021) also revealed that innovativeness has a positive effect on firm's performance. Hilman and Kaliappen (2015) carried out a research among hotel industry employees in Malaysia to examine the impact of process and service innovation on organizational performance.…”

Section: Innovativeness and Organizational Performancementioning

confidence: 91%

Exploring the link between Innovativeness and Organizational Performance

Thakur¹,

Saxena²,

Arora³

2022

NMMR

View full text Add to dashboard Cite

Purpose: The present paper is an attempt to examine the impact of innovativeness on organizational performance. The investigation was carried out in Information Technology (IT) industry of Northern region of India. Methodology: A sample of 420 employees working in the Northern region was analyzed by applying Partial Least Square Structural Equation Modeling 3.0 (PLSSEM) and Statistical Package for Social Sciences (SPSS). Findings: The key objective of the present research is to identify the dimensions of organizational innovativeness that has an effect on organizational performance. The findings revealed that product, process and marketing innovativeness have a significant and positive impact on organizational performance, whereas, the impact of behavioral innovativeness on performance is not significant. Practical Implications: The outcomes of the study provide important insights to the policy makers and strategists to redesign the innovation practices and strategies that will further help in improving organizational performance. Originality: Limited studies have been conducted in IT sector of Northern region in order to determine the role of innovativness in predicting organizational performance. Therefore, the results of this study contributes to the existing literature and also presents the perception of employees regarding the role of innovation to improve organizational performance.

show abstract

“…Reforms in the Indonesian financial services sector commenced in 1983 and continued until 1997 (Yuliansyah et al , 2016). During and after this period, the sector has faced multiple financial crisis, undertook privatization reforms and opened the sector to foreign investment (Yuliansyah et al , 2016, 2021). Therefore, the sector is still in a transformation phase and institutional voids exist.…”

Section: Methodsmentioning

confidence: 99%

Informal financing or debt traps: are the UN sustainable development goals being met in emerging economies?

Manzilati

Prestianawati

2021

RIBS

View full text Add to dashboard Cite

Purpose This paper aims to provide new insights into the financing system used in emerging economies and how they related to UN Development Goals for sustainable development. The study focuses on small businesses’ informal financing options and whether these lead the borrower into a debt trap. Design/methodology/approach The study uses the example of small-medium fisheries in Indonesia to highlight the formal/informal financing options availed by the businesses and their relationship with the lender. The authors use the qualitative method with a phenomenology approach and interview key stakeholders in the sector. Findings The authors find that the set interest repayments and the checks and balances involved in judging the borrower’s creditworthiness make the formal due to the strict requirements. Instead, the fishermen rely on the informal financing system and borrow from the mapak – a person who lends money on the condition that the fishermen’s catch will be sold to the lender as repayment. Research limitations/implications This study focuses on the financing system in emerging economies. Using the coastal business areas in the Indonesian fishing sector, the authors highlight the informal financing system and the potential debt trap. Future research could extend and study this issue in other industries and geographic regions to test whether emerging economies meet their targets and commitments under the UN Sustainability Development Goals. Emerging markets like Indonesia have a unique model of financing system and their business structure. Three conditions are highlighted in the financing system of business in coastal areas, namely, informal financing, close market access and social capital. Originality/value This study addresses financial inclusion and whether the UN Sustainability Development Goal 8 is being met in emerging economies. The study is one of the few to address this issue and highlights that emerging economies are yet to take concrete steps to make the formal financing sector more inclusive to achieve poverty alleviation.

show abstract

Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy

Cited by 15 publications

References 78 publications

The impact of leadership competences, organizational learning and organizational innovation on business performance

The impact of leadership competences, organizational learning and organizational innovation on business performance

Exploring the link between Innovativeness and Organizational Performance

Informal financing or debt traps: are the UN sustainable development goals being met in emerging economies?

Contact Info

Product

Resources

About