Organizational Resilience, Balanced Scorecard, Performance Excellence: Model for Organizational Sustainability

Abstract

Trans-national education, 4 th industrial revolution, flexible learning pedagogies, learning algorithms; these are some of the many forces that are challenging the concept and structure of higher education. Much like the other sectors of the economy, higher education is experiencing an avalanche of changes which most authors consider disruptive in nature. This research describes the organizational resilience and balanced scorecard as predictors of performance excellence in a private educational institution with the goal of developing a model of organizational performance for institutions of higher education. Regression analysis was used in order to identify variables that influence performance excellence and to estimate their effect on organizational performance. Furthermore, perceptions of the respondents along the variables of interest namely Organizational Resilience, Balanced Scorecard and Performance Excellence represent the latent variables which can provide formative constructs that can be included in the structural model. The results of regression analysis showed that Excellence in Teaching and Learning, Effective and Efficient Governance and Management, Willingness to Learn, Cooperative Awareness, Increased Customer and Stakeholder Satisfaction, and Work Enthusiasm as key factors to performance excellence. The results of partial least squares structural equation modelling showed a linear path indicating causal relationship following an order of balanced scorecard affecting organizational resilience, and organizational resilience affecting performance excellence.