Organizational Transformation in Developing Economies by New and Emerging Information Systems

Abstract

New and emerging information systems are significantly transforming organizations through new business models, opportunities, products, and services. This chapter highlights the new and emerging information systems (IS), their usage, and how they drive organizational transformation. The DeLone and McLean Model of IS Success was used as a theoretical lens to discuss existing literature on organizational transformation arising from new and emerging IS. While some organizations succumb to the introduction of the new and emerging IS with its disruptive nature, others tend to manage the changes introduced through new business models, appropriate infrastructure, skills, knowledge, enhanced data security, and effective communication. The chapter contributes to the scholarship and practice of digital transformation of organizations in developing economies.