Outsourcing models based on AHP and sensitive analysis for advanced health examination centers

Hsu, Pi-Fang; Lin, Zong-Wei

doi:10.1080/09720510.2008.10701307

Cited by 2 publications

(1 citation statement)

References 17 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…AHP decision making models can be used to make or improve decisions and select system vendors in medical institutions. Examples of applications in medical services include used AHP to build a model to select medical information system vendors for basic medical institutions, Hsu and Lin (2008) applied AHP to choose the most appropriate contractor for the health examination center and help a hospital to select the best medical team vendor, Hsu and Dai (2007) used AHP to obtain objective wegiths of evaluation criteria, in order to calculate and rank caring service staff contractors, and adopted AHP to find the best vendor for infectious medical waste disposal.…”

Section: Studies Of Ahp Applicationsmentioning

confidence: 99%

Selecting the Optimal Vendor of Customer Relationship Management System for Medical Tourism Industry Using Delphi and AHP

Hsu

Lan

Tsai

2013

International Journal of Enterprise Information Systems

Self Cite

View full text Add to dashboard Cite

This study builds a model to evaluate and select vendors of customer relationship management (CRM) system for the medical tourism industry from the viewpoint of medical tourism industry. Literature in related fields was reviewed, and the modified Delphi method was applied to find proper evaluation and selection criteria for the model. Then the analytic hierarchy process (AHP) was applied to determine weights of criteria in order to rank vendors and pick the optimal choice of vendor of CRM system for the medical tourism industry. The case used in this study was a teaching medical institution. This evaluation and selection model was applied for an empirical study. The results show that the five main criteria were, in order: system integrators’ ability to provide services, system integrators’ ability to develop software, economic factors of system implementation, ability to implement data mining, ability to implement CRM. Operators in the medical tourism industry could use this model to select the best vedor of CRM system.

show abstract

Section: Studies Of Ahp Applicationsmentioning

confidence: 99%

Selecting the Optimal Vendor of Customer Relationship Management System for Medical Tourism Industry Using Delphi and AHP

Hsu

Lan

Tsai

2013

International Journal of Enterprise Information Systems

Self Cite

View full text Add to dashboard Cite

show abstract

Selecting the Optimal Vendor of Customer Relationship Management System for Medical Tourism Industry Using Delphi and AHP

Hsu

Lan

Tsai

Hospitality, Travel, and Tourism

View full text Add to dashboard Cite

This study builds a model to evaluate and select vendors of customer relationship management (CRM) system for the medical tourism industry from the viewpoint of medical tourism industry. Literature in related fields was reviewed, and the modified Delphi method was applied to find proper evaluation and selection criteria for the model. Then the analytic hierarchy process (AHP) was applied to determine weights of criteria in order to rank vendors and pick the optimal choice of vendor of CRM system for the medical tourism industry. The case used in this study was a teaching medical institution. This evaluation and selection model was applied for an empirical study. The results show that the five main criteria were, in order: system integrators' ability to provide services, system integrators' ability to develop software, economic factors of system implementation, ability to implement data mining, ability to implement CRM. Operators in the medical tourism industry could use this model to select the best vedor of CRM system.

show abstract

Outsourcing models based on AHP and sensitive analysis for advanced health examination centers

Cited by 2 publications

References 17 publications

Selecting the Optimal Vendor of Customer Relationship Management System for Medical Tourism Industry Using Delphi and AHP

Selecting the Optimal Vendor of Customer Relationship Management System for Medical Tourism Industry Using Delphi and AHP

Selecting the Optimal Vendor of Customer Relationship Management System for Medical Tourism Industry Using Delphi and AHP

Contact Info

Product

Resources

About