Abstract:negative (stigma, work load, negative impact on reputation) and the positive impact (detailed review of procedures, implementation of targeted approaches) of the outlier process. Participants felt that sharing experiences of outlying hospitals helps others to improve. They also suggested a 'buddy system' between better and worse performing hospitals. Many highlighted the importance of 'networks' to share experiences, either good or bad, as a vehicle for improving practice. Discussion The outlier process was ge… Show more
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