PurposeThis study examines the application of arts-based research (ABR) methods in producing knowledge about the lived experiences of disasters, particularly focusing on the effects of flooding in an informal settlement in South Africa. It emphasizes the use of playdough sculpting as a tool for storytelling, aiming to address and reduce power imbalances between local participants and external researchers.Design/methodology/approachThe study employed a qualitative approach, using playdough sculpting workshops conducted in the Quarry Road West informal settlement in Durban. These workshops were designed to capture the personal stories of individuals affected by the 2022 Durban floods. Data were collected through participant observation, photography and interviews, and were analyzed using a thematic framework to identify recurring patterns in the participants’ disaster experiences.FindingsThe research demonstrates that ABR methods, particularly playdough sculpting, effectively foster participatory engagement in disaster research. This method provided a platform for participants to describe their embodied experiences of the floods, addressing uneven epistemological power dynamics. It also highlighted the potential of ABR in facilitating the decolonization of disaster research by centering local narratives.Originality/valueThis study offers insights into the potential of ABR as a creative methodology in disaster research. It highlights how ABR can complement traditional research approaches by incorporating local perspectives and fostering more inclusive knowledge production in the context of disasters. The study also presents a ten-step guideline for applying playdough sculpting across various disciplines.