Participación del paciente a través de la escucha activa. A propósito de la remodelación de un servicio de extracciones

Padilla‐Ruiz, María; Hortas-Nieto, M L; Toribio-Montero, Juan Carlos; Villalba, A Vallecillo; Doncel-Molinero, D; Rivas‐Ruiz, Francisco

doi:10.1016/j.jhqr.2022.02.005

Cited by 4 publications

(2 citation statements)

References 17 publications

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“…Las personas están más inclinadas a hablar que a escuchar, lo que puede llevar a malentendidos, conflictos y una desconexión general en las interacciones humanas. (Padilla et al, 2022) Así mismo según González & Jurado, (2022) indica que vivimos en un mundo cada vez más conectado digitalmente, pero a veces, en medio de la tecnología y las redes sociales, olvidamos el poder y la importancia de las habilidades sociales. Estas habilidades, que abarcan una amplia gama de comportamientos y actitudes, son la clave para establecer relaciones significativas, comunicarse efectivamente y navegar con éxito en el complejo tejido social de la vida moderna.…”

Section: Introductionunclassified

Escucha Activa como Estrategia Didáctica para el Desarrollo de Habilidades Sociales en Estudiantes del Bachillerato

Mejía Guachichullca,

Segovia Bermeo,

Encalada Chuncho

et al. 2024

Ciencia Latina

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El propósito central de este artículo consiste en examinar inferencia los niveles de aplicación de la escucha activa como estrategia didáctica para el desarrollo de habilidades sociales en estudiantes del bachillerato general unificado, Con el fin de lograr este propósito, se realizó una revisión documental siguiendo el modelo PRISMA, que inicialmente abarcó 363 documentos y que al final se redujo a 42 documentos para su análisis detallado. Los resultados revelan que los estudiantes que desarrollan adecuadas competencias de escucha activan en todas sus dimensiones, mejoran los niveles de habilidades sociales, características muy importantes para un crecimiento personal y profesional.

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Section: Introductionunclassified

Escucha Activa como Estrategia Didáctica para el Desarrollo de Habilidades Sociales en Estudiantes del Bachillerato

Mejía Guachichullca,

Segovia Bermeo,

Encalada Chuncho

et al. 2024

Ciencia Latina

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“…Complaints allow us to understand the impact of structural and organizational changes on users [15]. The Quality Plan of the National Health System (NHS) highlights the usefulness of analyzing complaints to identify improvement opportunities and drive organizational changes.…”

Section: Introductionmentioning

confidence: 99%

Study of Complaints and Grievances regarding the Treatment and Information Provided to Users of Primary Care in the Sanitary Area of Santiago and Barbanza from 2020–2022. A Cross-Sectional Study in Spain

Velazquez-Lopez,

Garcia-Perez,

Souto-Pereira

et al. 2023

Preprint

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Primary Health Care is crucial in the healthcare system, being the first level of contact with health services for users and patients to take action using the available resources. Patient care units are created to facilitate direct user participation through the circuit of complaints, grievances, and suggestions, allowing the analysis of the population's unmet expectations and needs. To study complaints and grievances regarding the treatment and information received by users in the Santiago and Barbanza healthcare area during the year 2022. A descriptive cross-sectional study was conducted, in which complaints filed by patients in the year 2022 in the Santiago and Barbanza healthcare area were analyzed. A total of 326 users who filed a total of 512 complaints were studied in the year 2022, with 358 (70.0%) related to treatment/information. The mean age was 33.5±16.2 years. 72.4% were women (n=236). A Pearson correlation was performed to establish whether there was a dependence between the number of healthcare visits in both primary care and hospital settings in 2022 and the number of complaints filed in the same year. Pearson correlation coefficient was 0.14; 95% CI (0.02 - 0.27), p=0.012. There is a correlation between the number of consultations and the number of complaints filed. Frequent users are more likely to file a complaint. However, there is no correlation between the number of consultations and the likelihood of filing a complaint regarding treatment/information. Therefore, there seems to be a good relationship between healthcare personnel and users, which impacts patient satisfaction.

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Descriptive study of claims in primary care during the year 2022 in a health area of Spain

Velázquez-López,

García-Pérez,

Souto-Pereira

et al. 2025

Clinics

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Participación del paciente a través de la escucha activa. A propósito de la remodelación de un servicio de extracciones

Cited by 4 publications

References 17 publications

Escucha Activa como Estrategia Didáctica para el Desarrollo de Habilidades Sociales en Estudiantes del Bachillerato

Escucha Activa como Estrategia Didáctica para el Desarrollo de Habilidades Sociales en Estudiantes del Bachillerato

Study of Complaints and Grievances regarding the Treatment and Information Provided to Users of Primary Care in the Sanitary Area of Santiago and Barbanza from 2020–2022. A Cross-Sectional Study in Spain

Descriptive study of claims in primary care during the year 2022 in a health area of Spain

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