Participation and Technology: Perception and Public Expectations about the Use of ICTs in Museums

Rey, Fátima Braña; Neira, David Casado

doi:10.1016/j.protcy.2013.12.077

Cited by 17 publications

(10 citation statements)

References 4 publications

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“…Robotic server qualities and functions services and consumer experience (Benckendorff et al, 2014). Many theme parks have already adopted different technological platforms including mobile Apps (Morosan and DeFranco, 2016), information and communication visitor-participation technology (Rey and Casado-Neira, 2013), virtual reality (Errichiello et al, 2019;Kim et al, 2020), social media networks (Dolan et al, 2019;Haddouche and Salomone, 2018) or augmented reality (Maaiah et al, 2019). Robotic technology has already entered the industry and certainly assists in enhancing the guest entertainment experience.…”

Section: H1 H3mentioning

confidence: 99%

Perceived robotic server qualities and functions explaining customer loyalty in the theme park context

Milman

Tasci

Zhang

2020

IJCHM

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Purpose This paper aims to explore theme park visitors’ attitudes toward interacting with robots and investigated the qualities and functions of robotic servers and their influence on customers’ loyalty. A structural equation modeling approach was used to identify the complex relationships among variables in the entire network. Design/methodology/approach An online survey randomly assigned respondents to four different robotic server scenarios with robots that look like humans, animals, cartoon characters and anime features. The influence of robot types was investigated by manipulating robot type with four different pictures; however, the data were analyzed with a structural equation modeling model to identify the complex relationships rather than one-way analysis of variance to identify influences of robot types on different variables in separate analyzes. Findings The data collected from the 385 experienced theme park visitors revealed that perception of robots with human orientation and safety qualities had the strongest effect on the perceived robotic functionality, while emotions and co-creation qualities hardly had any effect on the perceived functionality, which included utilitarian rather than experiential functions such as excitement. Human orientation qualities, regardless of the specific robotic design, had a significant impact on perceived robotic functionality. The study also revealed a strong positive influence of perceived robotic functionality on customer loyalty. Originality/value The debate of whether or not to introduce and blend the growing robotic technology into the theme park experience is in its infancy. The study contributes to the theory of how robotics qualities and functions can augment customer loyalty.

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Section: H1 H3mentioning

confidence: 99%

Perceived robotic server qualities and functions explaining customer loyalty in the theme park context

Milman

Tasci

Zhang

2020

IJCHM

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“…Even the use of ICT as part of the visiting experience does not seem to have reached a high degree of maturity to be of significant relevance for visitors and is accepted within a traditional conception of what a museum is (Rey & Casado-Neira, 2013).…”

Section: Ict Adoption Strategies In Heritage Organizationsmentioning

confidence: 99%

ICT adoption in heritage organizations: Crossing the chasm

Gombault

Allal‐Chérif

Décamps

2016

Journal of Business Research

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“…Σχολεία όμως που βρίσκονται σε φυσική απόσταση από τα μουσεία είναι δύσκολο, έως και ανέφικτο, να τα επισκεφτούν και αυτό αποκλείει μεγάλο μέρος του μαθητικού πληθυσμού από σημαντικά πολιτιστικά αγαθά και τα γενικότερα οφέλη που προσφέρει η επίσκεψη στο μουσείο. Οι ΤΠΕ, τα τελευταία χρόνια, άλλαξαν τη φυσιογνωμία των μουσείων και περιόρισαν τα εμπόδια προσέγγισης της πολιτιστικής κληρονομιάς (Rey & Casado-Neira, 2015;Ott & Pozzi, 2011). Τη σύγχρονη εποχή διευκολύνουν την πρόσβαση του κοινού στους πολιτισμικούς οργανισμούς και επιτρέπουν στους γεωγραφικά απομακρυσμένους πολίτες να επισκέπτονται μουσεία και αρχαιολογικούς χώρους μέσω των ιστοσελίδων τους ή των ηλεκτρονικών εκδόσεών τους (Οικονόμου, 2004).…”

Section: Open Education -The Journal For Open and Distance Education unclassified

Η Συμπληρωματική Εξ Αποστάσεως Εκπαίδευση Στη Νηπιακή Ηλικία Μέσα Από Το Παράδειγμα Μιας Έρευνας Δράσης Στη Μουσειακή Αγωγή

Βέργου¹,

Κουτσούμπα²,

Μουζάκης³

2016

Ανοικτή Εκπαίδευση

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Distance Learning is a method which is in theory applicable to all grades of education. However, there is only scarce information about its application to infants. This project aims to investigate the potentialities which Distance Learning offers for the education of infants through an example of supplementary Museum Distance Learning assisted by new technologies. For the need of the project there has been conducted operations research in supplementary Distance Learning in Museum Education which involved seventeen infants from a class of a day-long nursery school. The method of structured interview questions was used for the collection of information. The observation of infants also offered weighty information throughout the intervention. The results of the project are considered to be positive according to what the statistic analysis of the data shows and also the interest and the eager participation of the infants in the activities that were organized in the context of the educational intervention. The application of Distance Learning Museum Education contributed to the children's acquisition of knowledge and not just the retaining of impressions and enthusiasm. Consequently the first information about supplementary Distance Learning Museum Education in infants is valued as positive. This fact supports the opinion that Distance Learning can be applied successfully even to this early age. Safer scientific conclusions about its application will definitely result from the repetition of this or similar research in a wider cross section of infants. However, this project opens new perspectives for Distance Learning for infants and at the same time offers motives to do research in other parameters such as educational material and the role of infant school teachers in the method of Distance Learning in infants.

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Participation and Technology: Perception and Public Expectations about the Use of ICTs in Museums

Cited by 17 publications

References 4 publications

Perceived robotic server qualities and functions explaining customer loyalty in the theme park context

Perceived robotic server qualities and functions explaining customer loyalty in the theme park context

ICT adoption in heritage organizations: Crossing the chasm

Η Συμπληρωματική Εξ Αποστάσεως Εκπαίδευση Στη Νηπιακή Ηλικία Μέσα Από Το Παράδειγμα Μιας Έρευνας Δράσης Στη Μουσειακή Αγωγή

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