“…Different approaches have been proposed to avoid congestions at airports, most of them focused on strategies to reduce waiting times at different points such as check-in and security control (Alodhaibi, Burdett, & Yarlagadda, 2017;Gatersleben & Weij, 1999;Kalakou & Moura, 2015;Milbredt, Castro, Ayazkhani, & Christ, 2017;Nikoue, Marzouli, Clarke, Feron, & Peters, 2015;Wu & Chen, 2019;S.-Z. Zhao, Ni, Wang, & Gao, 2011).…”