“…Various models for assessing staff satisfaction with job are presented in a number of other studies and are aimed at improving the work of personnel with consumers (Fuentes et al, 2020;Ivashova, Bulankina, Baicherova, Maslova, & Skrebtsova, 2018), especially when it comes to client-intensive sectors of the economy (healthcare, education, hotel services, etc. ); developing staff training strategies based on an understanding of dissatisfaction with certain knowledge and competencies (Caporarello, Manzoni, & Panariello, 2020;Rodionova, Shvachkina, & Ivashova, 2018); assessment of employee readiness for change and contribution to organizational transformation (Goncharov, Nesmeyanov, https://doi.org/10.15405/epsbs.2020.12.41 Corresponding Author: Valentina A. Ivashova Selection and peer-review under Thus, the approaches to the design of a monitoring system of staff satisfaction with job are an actual subject of research.…”