Patient experience in the digital age: An investigation into the effect of generational cohorts

Alkire, Linda; O’Connor, Genevieve E.; Myrden, Susan; Köcher, Sören

doi:10.1016/j.jretconser.2020.102221

Cited by 50 publications

(40 citation statements)

References 62 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Indeed, it is not particularly surprising that no other factors were significant in our study compared to others, as the impact of COVID-19 on care service has been global, irrespective of socio-economic status or marriage. However, for age, we find that this might be related more with the generational gap and higher expectations of millennials for higher quality healthcare [ 34 ].…”

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Challenges in access and satisfaction with reproductive, maternal, newborn and child health services in Nigeria during the COVID-19 pandemic: A cross-sectional survey

et al. 2021

View full text Add to dashboard Cite

Background The presence of COVID-19 has led to the disruption of health systems globally, including essential reproductive, maternal, newborn and child health (RMNCH) services. This study aimed to assess the challenges faced by women who used RMNCH services in Nigeria’s epicentre, their satisfaction with care received during the COVID-19 pandemic and the factors associated with their satisfaction. Methods This cross-sectional survey was conducted in Lagos, southwest Nigeria among 1,241 women of reproductive age who had just received RMNCH services at one of twenty-two health facilities across the primary, secondary and tertiary tiers of health care. The respondents were selected via multi-stage sampling and face to face exit interviews were conducted by trained interviewers. Client satisfaction was assessed across four sub-scales: health care delivery, health facility, interpersonal aspects of care and access to services. Bivariate and multivariate analyses were used to assess the relationship between personal characteristics and client satisfaction. Results About 43.51% of respondents had at least one challenge in accessing RMNCH services since the COVID-19 outbreak. Close to a third (31.91%) could not access service because they could not leave their houses during the lockdown and 18.13% could not access service because there was no transportation. The mean clients’ satisfaction score among the respondents was 43.25 (SD: 6.28) out of a possible score of 57. Satisfaction scores for the interpersonal aspects of care were statistically significantly lower in the PHCs and general hospitals compared to teaching hospitals. Being over 30 years of age was significantly associated with an increased clients’ satisfaction score (ß = 1.80, 95%CI: 1.10–2.50). Conclusion The COVID-19 lockdown posed challenges to accessing RMNCH services for a significant proportion of women surveyed. Although overall satisfaction with care was fairly high, there is a need to provide tailored COVID-19 sensitive inter-personal care to clients at all levels of care.

show abstract

Section: Discussionmentioning

confidence: 99%

“…In all, 1,241 women participated in the study. Their ages ranged from 17-49 years with median age (IQR) of 31 years (28)(29)(30)(31)(32)(33)(34)(35)(36). Almost all (93.31%) were married and most had secondary education (50.28%), were employed (81.71%) and perceived their health to be good (50.68%) [Table 1].…”

Section: Characteristics Of Respondentsmentioning

confidence: 99%

Challenges in access and satisfaction with reproductive, maternal, newborn and child health services in Nigeria during the COVID-19 pandemic: A cross-sectional survey

et al. 2021

View full text Add to dashboard Cite

show abstract

“…The technical ability of this generation tends to be strong ( 49 , 50 ). They were the first generation to grow up when the Internet started to make health information available ( 51 ). They rely on technology ( 52 ) and social media ( 53 ) very much when it comes to their healthcare needs ( 51 ).…”

Section: Introductionmentioning

confidence: 99%

“…They were the first generation to grow up when the Internet started to make health information available ( 51 ). They rely on technology ( 52 ) and social media ( 53 ) very much when it comes to their healthcare needs ( 51 ). Seventy-four percentage of them said in a research that they would rather visit the doctor through telemedicine than in person ( 52 ).…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Generation Gaps in Digital Health Literacy and Their Impact on Health Information Seeking Behavior and Health Empowerment in Hungary

Papp-Zipernovszky

Horváth

Schulz

et al. 2021

Front. Public Health

View full text Add to dashboard Cite

Background: Today the internet is a major source of health information, and younger generations have more confidence in their digital information seeking skills and awareness of online resources than older generations. Older generations, however, are more in demand of health services. The aim of our study was to explore these generational differences as related to self-perceived eHealth literacy and health care system utilization.Methods: A cross-sectional survey study with 522 subjects was done in Hungary. Every subject belonged to one of four generations (Baby boomers, X, Y, and Z). The Web-based survey was designed and tested in English-speaking countries and translated into Hungarian for the present study. Variables include Internet health information seeking, eHealth literacy (measured by eHeals score), the self-perceived gain in empowerment by that information, and the number of health care appointments. One-way ANOVA was used for comparing the scores of the generations, and correlational and linear regression analysis was employed within the generations for further data analysis.Results: We found significant differences among the generations in eHealth literacy as well as in the self-perceived gain in empowerment: while Boomers were the generation with the lowest eHeals scores, they showed the highest empowerment. Internet health information seeking behavior showed no differences. While subjects who use the Internet more frequently to search for health information have worse self-rated health status, the ones with higher eHeals scores report better subjective health status. We also identified the associations of the above variables within the older generations (Boomers and X) with the frequency of using health-care services: within the generation of Boomers the number of health care appointments was only associated with Internet health information seeking, while in Generation X with eHeals.Conclusions: Baby boomers seek Internet health information as often as the younger generations, which provides a solid motivation for developing their eHealth literacy skills. We find it crucial to plan the Hungarian health promotion programmes utilizing this high frequency of Internet health information seeking, since the eHealth literacy skills of older generations have an effect on their subjective health status, and they are the most capable of applying information in making decisions.

show abstract

A Survey on Privacy-Preserving Data Publishing Methods and Models in Relational Electronic Health Records

Jayapradha

Prakash

2022

Lecture Notes in Electrical Engineering

View full text Add to dashboard Cite

Patient experience in the digital age: An investigation into the effect of generational cohorts

Cited by 50 publications

References 62 publications

Challenges in access and satisfaction with reproductive, maternal, newborn and child health services in Nigeria during the COVID-19 pandemic: A cross-sectional survey

Challenges in access and satisfaction with reproductive, maternal, newborn and child health services in Nigeria during the COVID-19 pandemic: A cross-sectional survey

Generation Gaps in Digital Health Literacy and Their Impact on Health Information Seeking Behavior and Health Empowerment in Hungary

A Survey on Privacy-Preserving Data Publishing Methods and Models in Relational Electronic Health Records

Contact Info

Product

Resources

About