Patient-Provider E-Mail Communication as an Adjunctive Tool in Addiction Medicine

Collins, Gregory B.; McAllister, Mark; Ford, Donald B.

doi:10.1300/j069v26n02_06

Cited by 6 publications

(11 citation statements)

References 18 publications

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“…20 Participants' substance of abuse was not reported in four (8%) studies. 13,15,20,29 It was exclusively alcohol in 24 (48%) studies, various or multiple/unspecified substances in 13 (26%), 14,16,21,23,24,33,35,36,39,45–47,62 opioids or heroin in four (8%), 26,40,56,59 cocaine in two (4%), 17,18 cannabis in two (4%), 22,60 and prescription drugs in one (2%). 48…”

Section: Resultsmentioning

confidence: 99%

“…Overall, 22 (44%) of the studies included an Internet component (e.g. websites, email, chat, web conferencing) 13,14,21,22,24,27,30,34,37,40–43,50–56,60,62 and 17 (34%) included the telephone (exclusive of IVR). 14,15,19,23,25,26,28,31,33,35,38,45,46,48,56,58,62 Nine (18%) studies evaluated telephone IVR.…”

Section: Resultsmentioning

confidence: 99%

“…15,19,25,26,28,32,39–41,48,51,53,61 In nine (18%) studies, the duration of the intervention was not reported, was available as long as the participant wanted it, or varied to meet patient needs. 13,15,20,24,37,45,53,60,62 In the remaining studies, interventions ranged from one week for an IVR intervention to deliver cognitive-behavioural skills training, 29 to two years of aftercare involving telephone case monitoring. 58 Of the 41 studies reporting a standard treatment period, the average length was 21.5 weeks.…”

Section: Resultsmentioning

confidence: 99%

“…None of the studies reported dissatisfied participants and only five (24%) reported any reservations or concerns. 20,21,24,30,36 The majority (76%) were supportive. 13,18,22,29,31–33,37,40,41,48,49,52,54,59,60 A few studies reported perceived advantages of convenience, comfort and privacy.…”

Section: Resultsmentioning

confidence: 99%

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Telemedicine interventions for substance-use disorder: a literature review

Young

2011

J Telemed Telecare

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A literature review was conducted to identify research into multiple-contact (i.e. extended) telemedicine interventions for substance-use disorder. The goals were: (1) to describe the methodology used to evaluate telemedicine interventions; (2) to identify the range of interventions which have been formally evaluated; and (3) to summarize the findings. Fourteen databases and Google Scholar were searched, as well as bibliographies of relevant papers and online conference abstracts. There were 50 studies which met the inclusion criteria, of which 50% were randomized controlled trials. The studies most frequently reported the effect on substance use and 61% of those findings fully supported telemedicine interventions. Although the studies reported persistent challenges in sustaining participation, 76% of the studies reporting on satisfaction indicated that participants were enthusiastic supporters of telemedicine. Only 30% of reviewed studies addressed the effect on resource utilization. The majority of studies reported evidence of clinical effectiveness, which justifies continued research in the field.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

See 2 more Smart Citations

Telemedicine interventions for substance-use disorder: a literature review

Young

2011

J Telemed Telecare

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“…30–34 Physicians could see the benefits of e-messaging, 12,35,36 but several reports documented that physicians thought it was useful only with selected patients. 37,38 Providing counselling for breast-feeding mothers, 39 substance abusers, 40 the elderly, 41 congestive heart failure patients, 42,43 burn victims 44 and general health problems 45 were all reported. Successful implementation of e-messaging to provide care in resource-poor settings was also documented.…”

Section: Resultsmentioning

confidence: 99%

Impact of electronic messaging on the patient-physician interaction

Wallwiener

Kansy

et al. 2009

J Telemed Telecare

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Patients are interested in secure electronic communication with their health-care providers, but physicians have been slow to adopt the technique into their practice. We have therefore reviewed the literature on secure patient messaging. Relevant studies were identified by Medline search which produced 1065 publications. Of these, 71 relevant articles were read independently by two reviewers. Currently available messaging systems allow for asynchronous communication, physician reimbursement and automated supporting functions such as triaging of patient messages and integration of messaging into medical records. The review showed that patients are satisfied with the use of secure physician messaging systems and find such services to be convenient, time-saving and useful. Physicians do not report adverse effects from their use. Legal concerns with electronic messaging include compliance with privacy standards. The economic benefits of secure messaging systems are most immediately apparent for larger health-care groups and hospitals, although smaller practices will also benefit in the long run. Secure patient-physician messaging is a convenient and useful addition to the health-care infrastructure. It can be expected that the identification of secure providers, integration with reimbursement systems and initial uptake by larger health-care organizations will speed up the adoption into routine health care.

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Opioid use disorder patients’ perceptions of healthcare delivery platforms

2016

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Objectives:To assess the acceptability and quality of web-based videoconferencing telemedicine consultation platform in the treatment of opioid use disorder at TrueNorth Medical Centre.Methods:We conducted an interview based quality improvement initiative using an investigator-designed questionnaire. The questionnaire consisted of 17 Agree/Disagree questions, measured on a 7-point Likert scale and 2 questions where patients had the ability to elaborate qualitatively on their perceptions and experiences with their telemedicine service. Content-style analysis was performed on qualitative responses.Results:The majority of patients (n=14; 47%) preferred face-to-face over telemedicine consultations. The number of patients that preferred telemedicine consultations over face-to-face consultations was lower (n=6; 20%). A notable number of patients (n=10; 33%) indicated no specific preference for either telemedicine or face-to-face consultations. Patients preferring face-to-face consultations rated their clinical outcome and patient-physician relationship following telemedicine consultations similarly as those who preferred telemedicine consultations. Patients preferring telemedicine rated their experience and overall perceptions of the service significantly higher than those preferring face-to-face consultations. Patients who preferred telemedicine consultations identified the efficient and timesaving nature of telemedicine consultations as primary advantages whereas those preferring face-to-face consultations reported lower levels of empathy from their physician during telemedicine consultations as a major disadvantage.Conclusions:The majority of patients at TrueNorth Medical Centre viewed telemedicine consultations as an acceptable treatment modality. Patients preferring telemedicine consultations and those preferring face-to-face consultations evaluated the majority of the measured indices of care in a similar fashion.

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Patient-Provider E-Mail Communication as an Adjunctive Tool in Addiction Medicine

Cited by 6 publications

References 18 publications

Telemedicine interventions for substance-use disorder: a literature review

Telemedicine interventions for substance-use disorder: a literature review

Impact of electronic messaging on the patient-physician interaction

Opioid use disorder patients’ perceptions of healthcare delivery platforms

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