Patient Satisfaction and its Relation to Perceived Visit Duration With a Hand Surgeon

Parrish, Raymond C.; Menendez, Mariano E.; Mudgal, Chaitanya S.; Jupiter, Jesse B.; Chen, Neal C.; Ring, David

doi:10.1016/j.jhsa.2015.11.015

Cited by 70 publications

(76 citation statements)

References 28 publications

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“…Empathy can be defined as ‘an ability to (i) understand the patient's situation, perspective and feelings (and their attached meanings); (ii) communicate that understanding and check its accuracy; and (iii) act on that understanding with the patient in a helpful (therapeutic) way’ . Empathy has been shown to correlate with patient enablement , patient satisfaction and improved health outcomes in a wide range of clinical settings . To date, research is lacking that evaluates the association of BMI and patients' experiences of weight stigma in health care with their perception of physician empathy.…”

Section: Introductionmentioning

confidence: 99%

Impact of perceived weight stigma among underserved women on doctor–patient relationships

Ferrante

Seaman

Bator

et al. 2016

Obesity Science & Practice

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SummaryObjectiveThe aim of this study was to evaluate how perception of weight stigma among underserved women with obesity impacts doctor–patient relationships.MethodsThis study consisted of an interviewer‐administered survey of 149 women with obesity (body mass index (BMI) > 30 kg m−2) immediately after their physician visit at four Federally Qualified Health Centers. Perceptions of weight stigma and physician empathy were measured using the Stigma Situations in Health Care instrument and Consultation and Relational Empathy (CARE) measure, respectively. Associations of CARE and Stigma scores with BMI and patient characteristics were analysed using Mantel–Haenszel chi‐squared test and ordinal logistic regression.ResultsThe mean CARE score was 42.1 (standard deviation 8.4; range 11.0–50.0), and mean stigma score was 4.6 (standard deviation 7.6; range 0–43.0). Each increase in BMI category was associated with almost twofold increased odds of higher perception of stigma (odds ratio, 1.90, 95% confidence interval 1.30–2.78, P = 0.001). BMI was not associated with CARE. However, for each increase in stigma category, the odds of lower CARE score doubled (odds ratio, 0.52, 95% confidence interval 0.36–0.75, P = 0.0005).ConclusionsWhile BMI was not associated with perception of physician empathy, higher frequency of weight stigmatizing situations was negatively associated with perception of physician empathy. Reducing weight stigma in primary care could improve doctor–patient relationships and quality of care in patients with obesity.

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Section: Introductionmentioning

confidence: 99%

Impact of perceived weight stigma among underserved women on doctor–patient relationships

Ferrante

Seaman

Bator

et al. 2016

Obesity Science & Practice

View full text Add to dashboard Cite

show abstract

“…As it pertains to the quality of the patient-provider interaction, the literature corroborates our finding that provider-initiated respect, empathy, and listening are invaluable toward increasing patient satisfaction. [17][18][19] It is likely that patients who are treated with respect feel that adequate attention is focused on their clinical needs as well as a greater sense of empathy, autonomy, recognition of individually, and dignity. 20 Similar studies have also revealed the impact of clinic visit duration and patient satisfaction.…”

Section: Discussionmentioning

confidence: 99%

“…20 Similar studies have also revealed the impact of clinic visit duration and patient satisfaction. 18 Ultimately, patient satisfaction is heavily influenced by the patient-provider interaction, wherein a better understanding of a provider's actions can help improve satisfaction for their patients.…”

Section: Discussionmentioning

confidence: 99%

Predictors of Patient Satisfaction in Hand and Upper Extremity Clinics

Shaterian

Sayadi

Santos

et al. 2019

Journal of Hand and Microsurgery

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Introduction Patient satisfaction is an important clinical marker for hand/upper extremity patients. Few studies have investigated the predictors of patient satisfaction in the clinic setting. Our objective was to analyze patient satisfaction surveys to explore factors that influence patient satisfaction. Materials and Methods We conducted a retrospective analysis assessing patient satisfaction in the hand/upper extremity clinics at our university medical center between 2012 and 2018. Patient satisfaction was assessed via Press Ganey Hospital Consumer Assessment of Healthcare Providers and Systems surveys. Patient demographics, satisfaction scores, and clinic experience questionnaire responses were evaluated. Statistical analysis was conducted to identify significant trends. Results Between 2012 and 2018, 102 surveys were completed. Scores ranged from 5 to 10 with an average provider rating of 9.56. We found six factors significantly influenced patient satisfaction: adequate time was spent with the provider, provider showed respect, patient was seen by provider within 15 minutes of appointment time, provider listened sufficiently, patient received understandable medical instructions, and understandable medical explanations (p < 0.05). Conclusion Achieving patient satisfaction is an important clinical marker in hand/upper extremity clinics. Patient satisfaction has defined predictors wherein various clinical factors can influence patient satisfaction and willingness to refer their provider to other patients.

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“…9 It starts with taking a genuine interest in people. make that person special; summarize and legitimize their concerns; then ask permission to move on to the examination.…”

Section: The Science Of Effective Communicationmentioning

confidence: 99%