Patient satisfaction instruments for cancer clinical research or practice

Abstract

Cancer patient satisfaction assessment is increasingly considered, owing to the need to assess evolving patterns of care organization and delivery or to test new cancer treatments and interventions. This article reviews cancer patient satisfaction questionnaires using key methodological criteria. In total, 17 patient satisfaction instruments validated for the field of oncology during the period of 1999-2009 were identified from previous literature reviews and a literature search. Most of these instruments were developed with the input of the target population, relating to various cancer care contexts or treatments, and demonstrating reasonable psychometric performance. Future endeavor should address the appropriate comparison and interpretation of satisfaction data across cultures/languages, cancer treatment or care programs.

Development and validation of an instrument assessing women’s satisfaction with screening mammography in an organized breast cancer screening program

“…The study response rate was moderate, although comparable to other surveys using postal questionnaire without follow-up contact [7,15,27]. One possibility is that women who were unsatisfied with the screening visit may have been less prone to participate [18].…”

“…We also examined the sensitivity of each scale of satisfaction to identify sub-groups of women. Based on the literature, we hypothesized that older women, women with lower levels of education, and those with no pain or lower levels of pain during breast compression would report higher satisfaction than the others [4,7,23-25]. Multiple linear regressions were conducted to identify women’s characteristics independently associated with each of the satisfaction scales.…”

“…Consumers’ satisfaction with health services is a measure of quality of services [3-7]. According to Donabedian [3], satisfaction consists of value judgments regarding the outcomes, process and structure of health services.…”

“…Satisfaction with health services can also be viewed as the adequacy between the perceived quality of services and the individual’s expectations or needs (4, 7). Satisfaction with health services is consensually recognized as a multidimensional concept and must be evaluated using multi-item scales instruments [6,7]. …”

Preferencias y satisfacción hacia un programa de tamizaje con pruebas autoadministradas de deteccion del virus de papiloma humano

“…Incluye variables para caracterización sociodemográfica de las usuarias y variables de preferencias en cuanto a la autoadministración de la prueba. Las variables de satisfacción hacia los diferentes aspectos del programa se encuentran en una escala de cinco opciones, pues la satisfacción hacia los servicios de salud es reconocida como un concepto multidimensional e instrumentos con una gama de opciones de respuesta tienen buenas propiedades psicométricas (16) . Una única encuestadora previamente entrenada aplicó el instrumento según la disponibilidad de las usuarias y luego de recibir su consentimiento verbal.…”