Patient satisfaction with an orthopaedic pre-operative assessment clinic

Heaney, Fiona; Hahessy, Sinéad

doi:10.1016/j.ijotn.2010.10.003

Cited by 11 publications

(15 citation statements)

References 61 publications

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“…This study showed that the dimension with the highest correlation with overall satisfaction in day care was the dimension Information . These findings correspond for example with the results of patient satisfaction research on pre-assessment clinics, where the provision of information was also an important indicator of patient satisfaction [29,33], and in day care for neurological patients, where patient satisfaction was not related to a new diagnosis or treatment, but rather to the amount of information and emotional support during the day care stay [33]. Patient information has become crucial in health care because it is necessary to enable the patient to take part in medical decisions and the resulting care provision [34].…”

Section: Discussionsupporting

confidence: 84%

An instrument assessing patient satisfaction with day care in hospitals

Kleefstra

Kool

Zandbelt

et al. 2012

BMC Health Serv Res

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BackgroundPatient satisfaction is an important indicator of quality of care in hospitals. Reliable and valid instruments to measure clinical and outpatient satisfaction already exist. Recently hospitals have increasingly provided day care, i.e., admitting patients for one day without an overnight stay. This article describes the adaption of the ‘Core questionnaire for the assessment of Patient Satisfaction’ (COPS) for general Day care (COPS-D), and the subsequent validation of the COPS-D.MethodsThe clinical COPS was supplemented with items to cover two new dimensions: Pre-admission visit and Operation Room. It was sent to a sample of day care patients of five general Dutch hospitals to investigate dimensionality, acceptability, reliability, construct and external validity. Construct validity was established by correlating the dimensions of the COPS-D with patients’ overall satisfaction.ResultsThe COPS-D was returned by 3802 patients (response 46%). Factor analysis confirmed its’ structure: Pre-intake visit, Admission, Operation room, Nursing care, Medical care, Information, Autonomy and Discharge and aftercare (extraction communality 0.63-0.90). The internal consistency of the eight dimensions was good (α = 0.82-0.90); the item internal consistency corrected for overlap was satisfactory (>0.40); all inter-item correlations were higher than 0.45 but not too high (<0.90). The construct validity of all dimensions was good (r from 0.52-0.62, p < 0.01). The Information dimension had the strongest correlation with overall day care satisfaction.ConclusionsThe COPS-D is a reliable and valid instrument for measuring satisfaction with day care. It complements the model of measuring patient satisfaction with clinical and outpatient care given in hospitals. It also fulfils the conditions made while developing the clinical and outpatient COPS: a short, core instrument to screen patient satisfaction.

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Section: Discussionsupporting

confidence: 84%

An instrument assessing patient satisfaction with day care in hospitals

Kleefstra

Kool

Zandbelt

et al. 2012

BMC Health Serv Res

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“…Two previous studies also described systematic patient information routines as important (Sjöling et al . , Heaney & Hahessy ). Increasing patients’ level of knowledge about ERAS programs prior to surgery is a central part of the ERAS concept (Kehlet & Wilmore ).…”

Section: Discussionmentioning

confidence: 98%

“…All of the studies analysed in our SR emphasised the importance of patients receiving sufficient and timely preoperative and postoperative information. Two previous studies also described systematic patient information routines as important (Sj€ oling et al 2006, Heaney & Hahessy 2011. Increasing patients' level of knowledge about ERAS programs prior to surgery is a central part of the ERAS concept (Kehlet & Wilmore 2008).…”

Section: Discussionmentioning

confidence: 99%

Patients’ experiences of enhanced recovery after surgery: a systematic review of qualitative studies

Sibbern

Sellevold

Steindal

et al. 2017

Journal of Clinical Nursing

119

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“…In fact, what was expected was that patients would want to go home as soon as possible. In similar studies, attention is drawn to the notion that unfulfilled physiological requirements are important for patients' satisfaction with their care [6,25]. It is reported that particularly, ensuring pain control and supporting independence both affect patient satisfaction.…”

Section: Discussionmentioning

confidence: 99%