Patient satisfaction with nurse practitioner care in emergency departments in Canada

Thrasher, Christine; Purc-Stephenson, Rebecca J.

doi:10.1111/j.1745-7599.2008.00312.x

Cited by 61 publications

(93 citation statements)

References 39 publications

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“…[20,32] Patient satisfaction for age, gender, educational level and ethnicity had no statistical significance in our study and was also similar to the research. [16] However, age and accessibility of NP services were statistically significant, congruent with research findings on high patient satisfaction with NP care in rural Canadian family practice clinics. [9,34] Limitations of the study This study has a number of limitations.…”

Section: Discussionsupporting

confidence: 72%

“…This is consistent with the literature demonstrating that patients were very satisfied with NP health care services. [15,16,21,22,30,32,[34][35][36] Furthermore over 98% of participants would seek the services of a NP in the future. The findings also indicate that rapport building, accessibility, flexibility with scheduling and consistency of health care provider, contributed to patient satisfaction which corresponds with research findings.…”

Section: Discussionmentioning

confidence: 99%

“…The relationship with the primary health provider was reported as having the greatest significance to patient satisfaction with respect and trust reported as significant factors. [10][11][12] Several studies in Australia, United Kingdom, United States and Canada [13][14][15][16][17][18][19] reported that patients are satisfied with the care received from NPs. The authors cite satisfaction related to NP communication increased especially when education was provided on disease prevention, health promotion and chronic disease management.…”

Section: Literature Reviewsmentioning

confidence: 99%

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Patient satisfaction with nurse practitioner care in Newfoundland and Labrador

Emberley-Burke

Meadus

Twomey

2018

CNS

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Objective: The aim of the study was to determine the level of patient satisfaction with health care provided by Nurse Practitioners (NPs) in Newfoundland and Labrador (NL), in primary health care settings. Methods: This is a descriptive study. 155 adult patients (N = 155) were recruited from the four regional health authorities (RHAs) throughout NL who employed NPs in a primary health care setting. A 47-item questionnaire called the Nurse Practitioner Satisfaction Survey (NPSS) was given to patients after receiving care from a NP. Results: Over 93% of the participants agreed or strongly agreed with their degree of satisfaction of care provided by the NP. Patients who visited the NP one to five times in the past year reported higher levels of satisfaction. No significant differences based upon marital status, gender or ethnicity were found. Conclusions: Patient satisfaction was rated as high for care provided by NPs with over 98% of participants reporting they would seek the services of a NP in the future. The majority of the participants would recommend the NP to others seeking health care services. This study describes patient satisfaction with NP care and highlights NPs as valued providers of care in rural and urban primary health care settings. Identified narrative themes were timely access to care, NP knowledge, trust, and provider consistency. NPs should seek ways to ensure they work to their full scope of practice to meet the needs of the population and increase their presence in primary health care settings.

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Section: Discussionsupporting

confidence: 72%

Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewsmentioning

confidence: 99%

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Patient satisfaction with nurse practitioner care in Newfoundland and Labrador

Emberley-Burke

Meadus

Twomey

2018

CNS

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“…Some research has been conducted to assess patient-satisfaction with general nursing care provided in the ED (Bursch, 1993;Raper, 1996Raper, , 1999Byrne, 2000;Chan, 2005;Dinh, 2012;Thrasher, 2008;Sandhu, 2009). Evidence suggests that factors such as the overall environment of an ED, duration of waiting times (Lee & Jennings, 2006;Jennings et al, 2008;Taylor & Benger, 2004) and acuity of a patient's condition can affect the patient's or the accompanying person's satisfaction with the ED services.…”

Section: Introductionmentioning

confidence: 99%

A review of factors affecting patient satisfaction with nurse led triage in emergency departments

Rehman

Ali

2016

International Emergency Nursing

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Article available under the terms of the CC-BY-NC-ND licence (https://creativecommons.org/licenses/by-nc-nd/4.0/) eprints@whiterose.ac.uk https://eprints.whiterose.ac.uk/ Reuse Unless indicated otherwise, fulltext items are protected by copyright with all rights reserved. The copyright exception in section 29 of the Copyright, Designs and Patents Act 1988 allows the making of a single copy solely for the purpose of non-commercial research or private study within the limits of fair dealing. The publisher or other rights-holder may allow further reproduction and re-use of this version -refer to the White Rose Research Online record for this item. Where records identify the publisher as the copyright holder, users can verify any specific terms of use on the publisher's website. TakedownIf you consider content in White Rose Research Online to be in breach of UK law, please notify us by emailing eprints@whiterose.ac.uk including the URL of the record and the reason for the withdrawal request. Nurse led Triage 1 A Review of Factors Affecting Patient Satisfaction with Nurse Led Triage in Emergency Departments

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“…Growing scientific evidence suggests that NPs can enhance patient satisfaction because they are sometimes perceived by patients to be more attentive than physicians, and patients rate their interactions with NPs very positively [6][7][8]. Randomized controlled trials have supported that patient health status is higher when treated by a NP versus a physician in primary care settings.…”

Section: Introductionmentioning

confidence: 99%

Nurse Practitioners in Physician Practices: Implications for Member Satisfaction

Guerard¹,

Omachonu²,

Harvey³

et al. 2016

J Hosp Med Manage

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Background: There is limited information about how Nurse Practitioners can affect patient satisfaction among elderly patients. This study considered the implications of assigning in-office Medicare Advantage (MA) plan Nurse Practitioners (NPs) in Primary Care Physician (PCP) practices which were affiliated with the (MA) plan. Specifically, this was a baseline study that explored whether the presence of an NP in the PCP practice was associated with improved satisfaction of members of the MA plan with their PCP, and whether member satisfaction with their PCP was associated with satisfaction with the MA plan.Methods: Self-reported, cross-sectional data previously collected by the MA organization from enrollees was linked to data on participating PCPs. Twentytwo percent of responding members had a PCP with an NP in the practice. Multivariate logistic regression models were estimated to find the association between presence of in-office NPs and a 'high' member rating of the PCP, and the association between 'high' rating of PCP and 'high' rating of MA plan. Findings:PCPs with in-office NPs were four percentage-points more likely to be rated highly by members (OR: 1.37, p<0.05, 95% CI: 1.06-1.78) than those without NPs. Members who rated PCPs highly were also 24 percentage-points more likely to give the MA plan a high rating (OR: 6.58, p<0.01, 95% CI: 5.64-7.35) than members who did not. Conclusion:These associative relationships support an intervention where the MA plan has started placing NPs in PCP practices. Follow-up analyses will help ascertain whether embedding NPs had a causal impact on improving patient satisfaction.

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Patient satisfaction with nurse practitioner care in emergency departments in Canada

Abstract: These findings indicate that attentiveness, comprehensive care, and role clarity are reflected by the NP in emergency healthcare settings as indicated by the patient's responses to the survey. This study supports that meeting expectations is a critical component of patient satisfaction.

Cited by 61 publications

References 39 publications

Patient satisfaction with nurse practitioner care in Newfoundland and Labrador

Patient satisfaction with nurse practitioner care in Newfoundland and Labrador

A review of factors affecting patient satisfaction with nurse led triage in emergency departments

Nurse Practitioners in Physician Practices: Implications for Member Satisfaction

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