Patient Satisfaction with Services Provided at Night and the Assessment of the Quality of Care in the Hospital

Abstract

Night nursing care has different priorities from the care in the morning and afternoon hours. The patient as the subject of nursing activities may assess the quality of this care in a more or less objective way, thus giving the opportunity to improve or improve these services. The study was conducted to assess the quality of care and general nursing care. The studied population constituted 585 patients hospitalized in the Clinical Hospitals of the city of Rzeszów. The research was carried out from 1 January 2016 to 31 May 2016. In the patients opinion survey, the method of the diagnostic survey was used, using two standardized NSNS questionnaires, the PASAT HOSPIT1 package and the original questionnaire. The assessment of services provided by nurses at night that was made with the use of the Newcastle scale was high (experience -63.7 points, satisfaction -60.3 points), and the assessment based on the Author's Questionnaire. The correlation between the assessment of night-time care and the overall assessment of nursing care indicates statistically significant (R=0.51 and R=0.47) and significantly influenced assessment of the overall nursing care. The quality of the night tasks resulting from the therapeutic function and caring were considerably related to the overall assessment of the nursing care. The relationship between the assessment according to the PASAT HOSPIT 1 questionnaire and the assessment of nursing care on the basis of the Newcastle scale is most correlated with the nurse's availability (satisfaction -p=0.0000***), the speed of response to the call (satisfaction -p=0.0000***) and the satisfaction from nursing care.

Analysis of sociodemographic and clinical factors determining experience and satisfaction with nursing care among cardiosurgical unit patients

“…Additionally, the sociodemographic data did not affect the scores in this study at all [25]. Age, gender, marital status, and education did not differentiate patient satisfaction significantly, as was reported in our study [21][22][23][24]. Therefore, our results partly correspond to the findings above except for the 'respondents' education level'.…”

“…Higher scores for satisfaction were given by the unemployed, retired, and village residents [24]. The patients who were operated on under epidural (spinal) anaesthesia assessed nursing care experience at 74.98% and satisfaction at 64.80%.…”

Sleep improvement intervention and its effect on patients’ sleep on the ward

“…Patients need care also at night (Fafara et al, 2018). Thus, nurses visit patients' rooms, and they need light to carry out treatments and care.…”