Patients' satisfaction with dental care provided by public dental clinics in Dar es Salaam, Tanzania

Matee, Mecky; Scheutz, Flemming; Simon, Elison N. M.; Lembariti, Bakari S

doi:10.4314/eamj.v83i4.9423

Cited by 14 publications

(23 citation statements)

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“…These findings are similar to those reported by Okullo et al 2004 (5) among secondary school students in Kampala and Lira in Uganda, among adults in Tanzania (3,18), among adults in Los Angeles, U.S.A (12); and among 23-year olds in Norway (11). In these studies the proportion of respondents who reported being satisfied with oral care ranged from 60% -77%.…”

Section: Discussionsupporting

confidence: 89%

“…Studying patient satisfaction is important because one can identify aspects of care that needs to be improved in order to maintain quality of care (2,3). Furthermore, understanding patient's satisfaction allows a practitioner to gauge his likely success in his/her prescription for behavioral change because satisfied patients have been shown to comply with prescription by a doctor/dentist (4).…”

Section: Introductionmentioning

confidence: 99%

“…Factors that have been shown to determine patient satisfaction include cost of treatment (11,12), technical competence of practitioner (2), waiting time (11,13), treatment time, cleanliness and neatness of the clinic environment (11,12), treatment options (3,12), treatment time (2), reason for first visit (14)(15)(16), educational status of the patient (3), communication between the patient and the doctor (5,11), socioeconomic status of the patient (3), age of the patient (17) and gender…”

Section: Introductionmentioning

confidence: 99%

“…May 2009 (3,11). It is not known how secondary school patients in Manyoni town appraise the oral health care rendered.…”

mentioning

confidence: 99%

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Patient satisfaction with oral health care among secondary school students in Manyoni town, Tanzania

Mwalutambi¹,

Kikwilu²

2009

Tanz. Dent. J.

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Mwalutambi SC, Kikwilu EN. Patient satisfaction with oral health care among secondary school students in Manyoni town, Tanzania. Tanz Dent J 2009; 15 (2):30-36 Abstract Aim: To determine patient satisfaction with oral care among ordinary-level secondary school students in Manyoni town. Study Design: Cross sectional school-based study. Study participants and methods: 207 students aged 13-21 years old from all 4 ordinary-level secondary schools in Manyoni town who ever received oral care before filled in a self administered 4-point Likert's scale questionnaire on patient satisfaction. Data was analyzed using SPSS version 11.5. Chi-square test was used to determine the differences in the distribution of individuals over satisfaction scale. Significance level was set at p < 0.05. Results:Of 222 questionnaires distributed, 207 were returned (93.2% response rate). Overall 77.8% of the respondents were satisfied with oral care. Explanation of treatment, treatment received and cleanliness of clinic were the most satisfying aspects of oral care, while waiting time was the most dissatisfying aspect. Respondents whose parents were businessmen/women were more dissatisfied with explanation of treatment than respondents whose parents were peasants or employed (p = 0.02). Respondents who had received scaling were more dissatisfied with the cleanliness of the clinic (p < 0.0001); and cost of the treatment (p < 0.0001). Respondents who received tooth extraction were more satisfied with treatment received (p = 0.01) and reception (p < 0.05) than their counterparts who received scaling and or a restoration. Conclusion: Majority of secondary school students were satisfied with oral care. Respondents who had received periodontal treatment were more dissatisfied with oral care than those who had received tooth extraction or restoration.

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Section: Discussionsupporting

confidence: 89%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

“…May 2009 (3,11). It is not known how secondary school patients in Manyoni town appraise the oral health care rendered.…”

mentioning

confidence: 99%

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Patient satisfaction with oral health care among secondary school students in Manyoni town, Tanzania

Mwalutambi¹,

Kikwilu²

2009

Tanz. Dent. J.

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“…Thus, the government-owned dental clinics play a major role in providing dental services to the largest section of the population. 6 According to the year 2014 data from the Ministry of Health of Tanzania, there were 131 practicing dental surgeons in the country, 7 though there is some improvement, but still the estimated number of dental surgeons practicing in public sectors is around 200. Thus, this makes the role of nurses in dentistry even more important as far as oral health promotion is concerned.…”

Section: Introductionmentioning

confidence: 99%

Oral Health-related Knowledge of Nursing School Students in Zanzibar

Salehe¹

2017

Journal of Oral Health and Community Dentistry

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Aim: The purpose of this study was to determine the level of knowledge of oral health care among nursing students. Materials and methods:This was a descriptive crosssectional study that was conducted at the College of Health Sciences, Mbweni Zanzibar, Tanzania, involving nursing students. Data were obtained using a self-administered openended questionnaire with questions concerning the knowledge, attitude, and practices of oral health care. The students were grouped into two groups: The junior students and the senior students. Data were summarized in the form of proportions and frequency tables for categorical variables. Results:The study incorporated 210 nursing students, of which 67.1% were female and 52.9% of the participants were in the junior year of studies. Of all the participants, 80.5% were found to have an overall knowledge regarding dental caries, while only 26.7% of the study participants were found to have an overall knowledge regarding periodontal diseases. Almost all the participants, 96.7% agreed that having oral health knowledge is necessary for general patient care. Conclusion:The participants had some knowledge on oral health care but they lacked its important elements expected of a nursing student. The most information they had was virtually through experience from clinical rotations in their senior years.Clinical significance: By determining the oral health-related knowledge and practices among nursing students, this study gives insight of competence and dependability of future nurses in oral health promotion and preventive information dissemination, since nurses meet children and their parents regularly in primary health care.

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Patients' satisfaction with oral health care provided at the University Dental clinic in Tanzania: A cross‐sectional analytical study

Wencheslaus,

Mtaya‐Mlangwa,

Sohal

2024

Health Science Reports

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BackgroundPatients' satisfaction with health services is considered an essential element for hospital setup as it measures its performance and quality of care. Thus, evaluation of patients' satisfaction has become a basic concern of clinical practice. This study aimed to assess the satisfaction of patients with the oral health care provided at the University Dental Clinic in Tanzania.MethodsThis analytical cross‐sectional study targeted all adult patients who sought treatment at the Muhimbili University of Health and Allied Sciences (MUHAS) dental clinic, between December 2019 and August 2020. It utilized a Dental Satisfaction Questionnaire (DSQ) to collect relevant information for this study.ResultsA total of 302 patients participated in this study with male to female ratio of 1:1.54. Their mean age was 35.95 ± (SD = 14.19) years. The mean scores for various domains of satisfaction were; 9.42 ± 2.09 for pain management, 8.11 ± 2.84 for the quality of services, 16.08 ± 2.27 for the cost of service, 7.49 ± 1.94 for satisfaction with accessibility/convenience, and 8.93 ± 2.17 for satisfaction with access to care. The overall mean satisfaction score was 50.03 ± 6.53. Only the education level of the participant was significantly associated with overall satisfaction, with the odds of participants with an education level of less than college, being satisfied with dental service 38% more than those with a college education.ConclusionMost of the participants had moderate overall satisfaction with the oral health care provided at the University dental clinic. The level of satisfaction was not determined by the sociodemographic characteristics of the participants.Patient or Public ContributionPatients with oral health problems and staff of the university dental clinic were consulted on the design, delivery, and reporting of the research.

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Patients' satisfaction with dental care provided by public dental clinics in Dar es Salaam, Tanzania

Cited by 14 publications

References 0 publications

Patient satisfaction with oral health care among secondary school students in Manyoni town, Tanzania

Patient satisfaction with oral health care among secondary school students in Manyoni town, Tanzania

Oral Health-related Knowledge of Nursing School Students in Zanzibar

Patients' satisfaction with oral health care provided at the University Dental clinic in Tanzania: A cross‐sectional analytical study

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