Patients′ satisfaction with eye care services in a Nigerian teaching hospital

Ezegwui, IR; Aghaji, AE; Okoye, Obiekwe; Oguego, NC

doi:10.4103/1119-3077.141423

Cited by 19 publications

(41 citation statements)

References 7 publications

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“…While studies that have expressly assessed patients' satisfaction with health information management personnel services seems scanty, some have done so in a rather comparative manner. For instance, studies have revealed patients are usually least satisfied with the health information management personnel services in comparison with services provided by doctors and nurses (Eke et al, 2014;Ezegwui et al, 2014;Ogunfowokan & Mora, 2012). Since this study did not set out to compare patients' satisfaction across various service points, it can be asserted that this study's findings do not correspond with the studies above.…”

Section: Discussioncontrasting

confidence: 56%

“…Specifically, the patient were more satisfied with the attitude of the doctors and nurses than with the medical records personnel (Ezegwui, Okoye, Aghaji, Okoye, & Oguego, 2014). Similarly, a study of children attending outpatient clinics of the University of Nigeria Teaching Hospital revealed that the majority of the respondents were satisfied with the overall quality of care.…”

Section: Introductionmentioning

confidence: 99%

“…However, while most studies have assessed patient satisfaction with service quality of overall hospital services and specifically some other clinical areas, to the knowledge of the researchers, none has focused on the health information management department in Nigerian hospitals. Also, considering the strategic role this department play in teaching hospitals in Nigeria, and patients' level of dissatisfaction with their services as reported by studies (Eke et al, 2014;Ezegwui et al, 2014;Ogunfowokan & Mora, 2012), the aim of this study is therefore to assess the extent to which patients' perceived health information management personnel service quality influences their level of satisfaction.…”

Section: Introductionmentioning

confidence: 99%

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Health Information Management Personnel Service Quality and Patient Satisfaction in Nigerian Tertiary Hospitals

Ojo

Owolabi

2017

GJHS

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This study assessed the relationship between perceived service quality of health information management personnel and patient satisfaction in selected tertiary hospitals in Nigeria. A cross sectional survey was conducted with 280 patients from three tertiary hospitals in a Nigerian State. A self-administered questionnaire was distributed to outpatients who were literate, willing and attending the clinics for at least a second time. Perceived service quality was measured using a modified version of Service Quality (SERVQUAL) scale. Patient satisfaction was measured on a 4-point Likert-type scale developed by the researchers. Collected data were subjected to statistical analysis using mean, standard deviation and regression analysis. The surveyed patients were moderately satisfied with the services of the health information management personnel. Accordingly, patients' perception of the health information management personnel service quality was found to be average. In addition, the research has shown that patients' perception of health information management personnel service quality significantly influence their level of satisfaction in the studied tertiary hospitals (R = .62, F5,274 = 35.95, p = .000). Patient perceptions of service quality determine their overall satisfaction levels with the health information management personnel services. The tangible service quality dimension had more influence on patients' satisfaction.

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Section: Discussioncontrasting

confidence: 56%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Health Information Management Personnel Service Quality and Patient Satisfaction in Nigerian Tertiary Hospitals

Ojo

Owolabi

2017

GJHS

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“…While studying patient satisfaction regarding eye care services at tertiary hospital of central India. Ezegwui et al [5] noted that the cost of services was a major source of dissatisfaction while studying Patients' satisfaction with eye care services in a Nigerian teaching hospital in south-east Nigeria. This is at variance with the finding of Ademola-Popoola et al [6] where most of the patients perceived the cost of services to be affordable.…”

Section: Introductionmentioning

confidence: 99%

“…Thus, the eye care system should aim at adopting a patient oriented system to ensure maximum patient satisfaction [4]. Patients' perception of eye care services is a reflection of their satisfaction and has been noted to vary from that of the service providers [5]. Determinants of patients' overall satisfaction with received care have been noted to include the medical aspects of care such as trained personnel, use of appropriate medication and proper instruments, and the use of newer technologies [4]; as well as the non-medical aspect of care such as waiting time, assess to available services and communication [4].…”

Section: Introductionmentioning

confidence: 99%

Perception of Eye Care Services among Patients Attending Mercy Eye Centre, Abak

Elijah¹

2017

AOVS

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Background: The assessment of patients'6 perception of eye care services is an important tool for achieving excellence in eye care service delivery. Objectives:To determine the perception of eye care service delivery, personnel and facility among patients attending a mission hospital in a rural community in Nigeria.Methods: This was a hospital based cross-sectional study. Ethical approval was obtained and 127 consecutive consenting patients were selected. Data were obtained using a pre tested structured questionnaire and analysed using SPSS version 21.0. Results:Most of the participants (79.5%) were generally satisfied with the eye care services. The main areas of dissatisfaction were the waiting time, cost of services and the number of doctors. Areas with high satisfaction levels include attitude of the staff, examination and consultation with doctors and outcome of treatment. Majority (94.5%) of the participants would like to return to/continue with the hospital for their eye care services. Conclusion:The findings of the study show that there is need for improvement in the areas of waiting time, cost of services and the number of doctors in order to provide better eye care services in the hospital.

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What is the impact of water sanitation and hygiene in healthcare facilities on care seeking behaviour and patient satisfaction? A systematic review of the evidence from low-income and middle-income countries

2018

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Patient satisfaction with healthcare has clear implications on service use and health outcomes. Barriers to care seeking are complex and multiple and delays in seeking care are associated with significant morbidity and mortality. We sought to assess the relationship between water, sanitation and hygiene (WASH) provision in healthcare facilities (HCF) and patient satisfaction/care seeking behaviour in low-income and middle-income countries. Pubmed and Medline Ovid were searched using a combination of search terms. 984 papers were retrieved and only 21 had a WASH component warranting inclusion. WASH was not identified as a driver of patient satisfaction but poor WASH provision was associated with significant patient dissatisfaction with infrastructure and quality of care. However, this dissatisfaction was not sufficient to stop patients from seeking care in these poorly served facilities. With specific regard to maternal health services, poor WASH provision was the reason for women choosing home delivery, although providers’ attitudes and interpersonal behaviours were the main drivers of patient dissatisfaction with maternal health services. Patient satisfaction was mainly assessed via questionnaires and studies reported a high risk of courtesy bias, potentially leading to an overestimation of patient satisfaction. Patient satisfaction was also found to be significantly affected by expectation, which was strongly influenced by patients’ socioeconomic status and education. This systematic review also highlighted a paucity of research to describe and evaluate interventions to improve WASH conditions in HCF in low-income setting with a high burden of healthcare-associated infections. Our review suggests that improving WASH conditions will decrease patience dissatisfaction, which may increase care seeking behaviour and improve health outcomes but that more rigorous research is needed.

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Patients′ satisfaction with eye care services in a Nigerian teaching hospital

Abstract: Majority of the patients were satisfied with the services received. The major dissatisfaction points were cost of services and inadequate toilet facilities.

Cited by 19 publications

References 7 publications

Health Information Management Personnel Service Quality and Patient Satisfaction in Nigerian Tertiary Hospitals

Health Information Management Personnel Service Quality and Patient Satisfaction in Nigerian Tertiary Hospitals

Perception of Eye Care Services among Patients Attending Mercy Eye Centre, Abak

What is the impact of water sanitation and hygiene in healthcare facilities on care seeking behaviour and patient satisfaction? A systematic review of the evidence from low-income and middle-income countries

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