Patterns and tools for business process monitoring customization

Abstract

In a cross-organizational service-based process provisioning scenario, one provider is likely to execute a given business process to serve several customers. Each customer may hold different expectations about the way this process can be monitored. We present a solution allowing the provider to support the requirements of different customers on the monitoring of a given process, i.e., offering them the opportunity to customize the way a process will be monitored. We propose a multi-dimensional classification model of patterns for process monitoring and rules to compose the patterns to design customized monitoring infrastructures. The fit for purpose of the patterns is evaluated empirically, whereas the feasibility of our solution is demonstrated by a tool supporting process monitoring customization adhering to our pattern design and composition methodology.

Collaborative Business Process Management Through a Platform Based on Cloud Computing

“…This service enables organizations to be aware of the global state of the collaboration and, in particular, of the COM collaborative process. This allows the continuous evaluation of the fulfillment of the established agreements, or to predict the quality of the collaboration with a given partner in the future [41].…”

Cloud-based platform for collaborative business process management

“…This service enables that the organizations can be aware of the global state of the collaboration and, in particular, of the COM process. This allows the constant evaluation of the fulfillment of the established agreements, or to predict the quality of the collaboration with a given partner in the future [28].…”