Pengaruh Persepsi Harga, Kualitas Pelayanan Dan Kualitas Produk Terhadap Kepuasan Dan Dampaknya Pada Minat Pembelian Ulang Konsumen Keretaapi Kelas Eksekutif Argo Parahyangan

Sari, Meida Ramita; Rahayu, Lestari

doi:10.47313/oikonomia.v15i1.642

Cited by 13 publications

(16 citation statements)

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“…Penelitian oleh (Sari & Lestari, 2019) yang berjudul pengaruh persepsi harganya, kualitas pelayanannya dan kualitas produknya terhadap kepuasannya serta dampaknya pada minat pembelian ulang konsumen kereta api kelas eksekutif Argo Parahyangan. Hasilnya bahwa persepsi harganya, kualitas pelayanannya dan kualitas produknya berpengaruh terhadap kepuasan konsumennya.…”

Section: Penelitian Terdahuluunclassified

Pengaruh Persepsi Harga, Kualitas Produk Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Indihome Di Kota Batam

Hutauruk

Sitorus

2022

eCo-Buss

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Alongs with the times, people need are to increase, especially at the fields of informations and communications technologies. Informations and communications technologies, which is initially very limited, has now become a necessity of life and an inseparable parts. One of these technologies, namely the internet, states that the internet is an abbreviation or abbreviation of interconnected network which is defined as a very large computer network, where the computer network consists of several small networks that are connected to each other. Based on the views of respondents that have been obtained from preliminary research, it appears that the main problem lies in the poor quality of IndiHome services which is the main cause of low consumer re-subscription intentions. The purpose of this study was to determine whether the perception of the price of product quality and the quality of service provided by IndiHome has an influence on consumers' subscription intentions. The technique used in this research is descriptive data analysis and quantitative data analysis.

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Section: Penelitian Terdahuluunclassified

Pengaruh Persepsi Harga, Kualitas Produk Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Indihome Di Kota Batam

Hutauruk

Sitorus

2022

eCo-Buss

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“…Farklı ülkelerde farklı sektördeki işletmelerin müşterileriyle yapılan birçok çalışmada algılanan kullanım kolaylığının müşteri memnuniyeti üzerine etkisini ortaya koyan çalışmalar mevcuttur (Amin vd., 2014: 268;Agrebi ve Jallais, 2015: 20;Tandon vd., 2016, Yapraklı vd., 2019. Benzer şekilde yine birçok çalışmada da güvenin müşteri memnuniyeti üzerinde olumlu etkisi olduğu ifade edilmiştir (Sari ve Kustijana, 2012;Ashley ve Leonard, 2009;Kalinic ve Marinkovic, 2016: 367;Susilo vd., 2018). Literatürde müşteri hizmetleri kalitesinin de müşteri memnuniyeti üzerinde pozitif etkisi olduğunu ileri süren birçok çalışma bulunmaktadır (Susskind vd., 2011;Jahanshahi vd., 2011;Amoako, 2022).…”

Section: Sonuçunclassified

Investigation of The Effect of Perceived Service Quality in Mobile Shopping on Customer Satisfaction, Repurchase Intention and Recommendation Intent

Semiz

2023

Abant Sosyal Bilimler Dergisi

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Bu çalışmanın amacı, mobil alışverişlerde hizmet kalitesinin müşteri memnuniyeti, müşteri memnuniyetinin de tekrar satın alma niyeti ve tavsiye etme niyeti üzerindeki etkisinin incelenmesidir. Bu bağlamda 18.05.2022- 25.06.2022 tarihleri arasında Google Formlar aracılığıyla çeşitli sosyal medya kanallarında linkler dağıtılarak daha önce mobil alışveriş yapmış 18 yaş ve üzeri 503 katılımcıdan kolayda örnekleme yöntemiyle veri toplanmıştır. SPSS ve AMOS paket programları aracılığıyla analizler gerçekleştirilmiştir. Araştırma sonucuna göre, katılımcılar ayda birkaç kez mobil alışveriş yapmakta ve en çok Trendyol uygulamasını kullanmaktadır. Yapısal eşitlik modellemesi sonucunda da algılanan hizmet kalitesinin algılanan kullanım kolaylığı, güven ve müşteri hizmetleri boyutlarının müşteri memnuniyeti üzerinde etkisinin olduğu, müşteri memnuniyetinin ise tavsiye etme niyeti ve tekrar satın alma niyeti üzerinde etkisi olduğu görülmüştür.

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“…Malik dalam Sari & Lestari (2019) mendefinisikan persepsi harga sebagai suatu proses dimana pelanggan menerjemahkan nilai harga dan atribut ke barang ataupun jasa yang diinginkannya (Sari & Lestari, 2019). Harga suatu barang menunjukkan nilai dimata konsumen.…”

Section: ) Persepsi Hargaunclassified

“…Menurut Basu (2008) dalam Sari & Lestari (2019) bahwa yang dimaksud kemudahan dalam transaksi yaitu suatu pengorbanan yang dikeluarkan oleh pelanggan untuk mendapatkan produk atau pelayanan yang relatif mudah, nyaman dan efisien (Sari & Lestari, 2019).…”

Section: ) Kemudahan Transaksiunclassified

Analisis Strategi Pengembangan Wakaf Produktif Di Pesantren Al-Ma’tuq Sukabumi

Permana

Ibdalsyah²,

Armen³

2022

ajeks

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The lack of optimal management and lack of skills regarding waqf development strategies are often obstacles to the development of productive waqf in Islamic boarding schools. This reason prompted the author to analyze the management of productive waqf in a well-known Islamic boarding school in Sukabumi, namely Al-Ma'tuq Islamic Boarding School. The purpose of this study was to analyze the implementation of productive waqf, opportunities and challenges at Al-Ma'tuq Islamic Boarding School, also to analyze the ideal strategy for the development of productive waqf in Islamic boarding schools. The research method used is a qualitative method with a field study approach. The techniques used in data collection are observation, interviews, and documentation studies. Analysis of the data used is descriptive analysis. After doing the research, the authors found that there are 4 (four) strategies that strongly support the development of productive waqf in Islamic boarding schools. First, the fundraising strategy with the concept of "anyone can do waqf". Second, the strategy of empowering waqf assets by empowering every vacant land to be used as productive land. Third, the strategy of developing Nazhir's competence in terms of kifayah and diniyah. Fourth, the marketing strategy of productive waqf results using an e-commerce system. Keywords: strategy, productive waqf, Islamic boarding school

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Pengaruh Persepsi Harga, Kualitas Pelayanan Dan Kualitas Produk Terhadap Kepuasan Dan Dampaknya Pada Minat Pembelian Ulang Konsumen Keretaapi Kelas Eksekutif Argo Parahyangan

Cited by 13 publications

References 0 publications

Pengaruh Persepsi Harga, Kualitas Produk Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Indihome Di Kota Batam

Pengaruh Persepsi Harga, Kualitas Produk Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Indihome Di Kota Batam

Investigation of The Effect of Perceived Service Quality in Mobile Shopping on Customer Satisfaction, Repurchase Intention and Recommendation Intent

Analisis Strategi Pengembangan Wakaf Produktif Di Pesantren Al-Ma’tuq Sukabumi

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