Perceived appropriateness and its effect on quality, affect and behavior

Babin, Barry J.; Chébat, Jean-Charles; Michon, Richard

doi:10.1016/j.jretconser.2003.09.002

Cited by 158 publications

(103 citation statements)

References 59 publications

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“…As mentioned by, for instance, Babin, Chebat, and Michon (2004) and Babin et al (2003), the implicit assumption of several studies that environmental cues affect consumer behaviour in isolation from other clues, seems to be invalid. Babin et al (2003) reported combined effects of colour and warm (soft) lighting, as we also found: both colour and lighting added to the valuation of the passengers.…”

Section: Discussionmentioning

confidence: 99%

Consumer preferences in the design of airport passenger areas

Oel

Berkhof²

2013

Journal of Environmental Psychology

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b pieterse terwel grevink advies bv, PO box 1496, 3800 BL Amersfoort, The Netherlands Keywords: Architecture, consumer preferences, discrete choice experiments, aesthetics, userinspired design AbstractIn recent decades, commercial developments have become increasingly important for the overall profit of airports. However, little is known about consumer preferences regarding the design of passenger areas, which is striking as the design of terminal buildings affects consumers' emotional state and shopping behaviour. The aim of this study was therefore to investigate how architectural design characteristics are valued by airport passengers, using visualizations of hypothetical passenger areas.Discrete choice experiments were used to investigate passenger preferences for eight design characteristics. Data on 346 passengers were collected in June 2008 in departure and transfer areas at Amsterdam Airport Schiphol.Analyses showed that passengers preferred a passenger area with a curvilinear roof, a curved layout, the presence of greenery, no decoration reflecting the distinctiveness of Holland, warm lighting, wide dimensions and white materials. Signage had no influence.Consumer preferences in the design of airport passenger areas 2

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Section: Discussionmentioning

confidence: 99%

Consumer preferences in the design of airport passenger areas

Oel

Berkhof²

2013

Journal of Environmental Psychology

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“…The finding implies that, respondents are sensitive and concerned with the existing poor quality of open spaces. Therefore, it is necessary to think of planning and designing open spaces which will serve both users satisfactions and the environmental conservation purposes since perceived quality has influence on individual decision to support integrity of the product [2,34].…”

Section: Perceived Quality On Existing Open Spacesmentioning

confidence: 99%

Urban Community’s Participation in Conservation of Open Spaces: A Case of Dar es Salaam City

Hassan¹

2017

IJNREM

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Abstract:Open spaces in cities like Dar es Salaam are facing problem of encroachment and conversion. Despite scholars' recommendation on participatory approach in designing and execution of communities' project to increase participation including Conservation of Open Spaces (COSP). The study used questionnaire survey and participatory approach tools to gather information. Results show that majority of the respondents are aware of specific types and functions of existing open spaces in the study area. In general, most respondents were willing to participate in COSP. Quality, benefits, education and duration of residence were factors positively influencing households' willingness to participate in COSP.

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“…Shopping-related research has also shown a significant positive correlation between shopping center service quality and customers' shopping behavior (Kotler, 1974;Babin et al, 2004), and has demonstrated that a high-quality service package can increase the time that customers spend in the shopping center (Spangenberg et al, 1996), as well as boosting the amount of money they spend and the number of items they purchase (Crowley, 1993;Spangenberg et al, 1996), and enhancing customer satisfaction (Mattila & Wirtz, 2001).…”

Section: Service Quality Customer Satisfaction and Customer Loyaltymentioning

confidence: 99%

Chinese Tourists' Satisfaction with International Shopping Centers: A Case Study of the Taipei 101 Building Shopping Mall

Wang¹

2012

Quality Management and Practices

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Perceived appropriateness and its effect on quality, affect and behavior

Cited by 158 publications

References 59 publications

Consumer preferences in the design of airport passenger areas

Consumer preferences in the design of airport passenger areas

Urban Community’s Participation in Conservation of Open Spaces: A Case of Dar es Salaam City

Chinese Tourists' Satisfaction with International Shopping Centers: A Case Study of the Taipei 101 Building Shopping Mall

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