Percepción usuaria de la calidad en los servicios de salud del ISSEMyM

TRUJILLO, EUGENIA XIOMARA VILLAGARCIA; Guzmán, Leonor Guadalupe Delgadillo; Zepeda, Francisco José Argüello; Villanueva, Leonor González

doi:10.19136/hs.a16n1.1446

Cited by 4 publications

(3 citation statements)

References 3 publications

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“…El estudio de la calidad se debe apoyar en la percepción positiva de los usuarios que, además, contribuye a la percepción de mejoría, asociada a elementos como la oportunidad de elegir el servicio de salud y menor tiempo de espera, la red asistencial de procedencia, la educación, el tipo de seguro y el profesional que atendió la consulta. Así, lo que se busca es mejorar la equidad a través de la satisfacción de las necesidades de salud (8)(9)(10)(11)(12)(13)(14).…”

Section: Según La Comisión Económica Para Américaunclassified

Percepción de los usuarios frente a la calidad del servicio de salud en consulta externa en una Institución Prestadora de Servicios de Salud

Cobo-Mejía

Estepa-Rodríguez²,

Herrera-Triana³

et al. 2018

Revista Investig. Salud Univ. Boyacá

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Introducción. La comprensión de la calidad de los servicios de salud depende de diversos factores relacionados con la percepción del paciente sobre la atención, los elementos del entorno, factorestécnicos, el trato, entre otros, requiere un análisis desde la perspectiva del paciente. Objetivo. Determinar la percepción de los usuarios de la calidad en la prestación del servicio de salud en consulta externa en una Institución Prestadora de Salud durante el segundo semestre del 2017 en Boyacá-Colombia. Método. Estudio descriptivo, enfoque cuantitativo y diseño transversal, los datos se recolectaron con la encuesta SERVQUAL a 143 usuarios. Resultados. El promedio general de las cinco dimensiones de expectativas fue de 4.4714, es decir, el 89.428% del rango del porcentaje de satisfacción, lo que significa que los usuarios tienen un rango satisfactorio según sus expectativas. El resultado general de las cinco dimensiones de percepciones fue de 4.1309, equivalente a 82.618% del rango del porcentaje de satisfacción, reportando que los usuarios tienen un rango satisfactorio según sus percepciones. Conclusiones. Es recomendable que, desde la gerencia administrativa de la Institución Prestadora de Salud, se generen estrategias organizacionales que permitan promover cambios en cuanto a la infraestructura, equipos, personal, material de comunicación e información, limpieza y comodidad.

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Section: Según La Comisión Económica Para Américaunclassified

Percepción de los usuarios frente a la calidad del servicio de salud en consulta externa en una Institución Prestadora de Servicios de Salud

Cobo-Mejía

Estepa-Rodríguez²,

Herrera-Triana³

et al. 2018

Revista Investig. Salud Univ. Boyacá

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“…, 2007; Quintanar-Solares et al. , 2011) to the measurement of perceived service quality (Villagarcía Trujiilo et al. , 2017), and the relationship between health financing schemes and hospital efficiency (Giménez et al.…”

Section: Introductionmentioning

confidence: 99%

“…Previous studies have examined the Mexican healthcare system from different lenses, ranging from examining medical practices and diseases dissemination (de Le on- Rosales et al, 2000;Higuera et al, 2007;Quintanar-Solares et al, 2011) to the measurement of perceived service quality (Villagarc ıa Trujiilo et al, 2017), and the relationship between health financing schemes and hospital efficiency (Gim enez et al, 2019). However, to the best of our knowledge, no prior study has attempted to benchmark the operational efficiency of the Mexican public healthcare system using a longitudinal approach.…”

Section: Introductionmentioning

confidence: 99%

Benchmarking the operational efficiency of Mexican hospitals – a longitudinal study

Pimentel

Mora‐Monge

2023

BIJ

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PurposeThis study aims to benchmark the operational efficiency of fifty-eight public hospitals across Mexico between 2015 and 2018 and identifies the most critical inputs affecting their efficiency. In doing so, the study analyzes the impact of policy changes in the Mexican healthcare system introduced in recent years.Design/methodology/approachTo measure the operational efficiency of Mexican public hospitals, data envelopment analysis (DEA) window analysis variable returns to scale (VRS) methodology using longitudinal data collected from the National Institute for Transparency and Access to Information (IFAI). Hospital groups are developed and compared using a categorization approach according to their average and most recent efficiency.FindingsResults show that most of the hospitals in the study fall in the moving ahead category. The hospitals in the losing momentum or falling behind categories are mostly large units. Hospitals with initially low efficiency scores have either increased their efficiency or at least maintained a steady improvement. Finally, the findings indicate that most hospitals classified as moving ahead focused on a single care area (cancer, orthopedic care, child care and trauma).Research limitations/implicationsThis study examined the technical efficiency of the Mexican healthcare system over a four-year period. Contrary to conventional belief, results indicate that most public Mexican hospitals are managed efficiently. However, recent changes in public and economic policies that came into effect in the current administration (2018) will likely have long-lasting effects on the hospitals' operational efficiency, which could impact the results of this study.Originality/valueTo the best of authors’ knowledge, this is the first study that examines the efficiency of the complex Mexican healthcare system using longitudinal data.

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Factors of the Revisit Intention of Patients in the Primary Health Care System in Argentina

Pighin

Álvarez-Risco

Del-Aguila-Arcentales

et al. 2022

Sustainability

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The Argentine health system has three subsectors: private, social works, and public. It is essential to consider the user’s perceptions through studies that measure the intention to revisit, through self-perceived care quality, to obtain results from the health care process and adjust the services provided accordingly. A correlational, cross-sectional, and non-experimental study has been carried out. A total of 407 people were surveyed using a self-administered questionnaire with a five-point Likert scale. The model considered four variables: quality of the use of health programs, satisfaction, confidence, and revisit intention. Second-generation statistics were adopted through multivariate evaluation using partial least squares structural equation modeling (PLS-SEM) to calculate the correlation values between the study variables. The direct route between the quality of health services and satisfaction was not statistically significant, while the direct routes traced between the other constructs were statistically significant. This study contributes significantly to understanding how users determine the intention to re-choose a health service, explaining the indirect routes through which the quality of care relates to the intention to revisit.

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Percepción usuaria de la calidad en los servicios de salud del ISSEMyM

Cited by 4 publications

References 3 publications

Percepción de los usuarios frente a la calidad del servicio de salud en consulta externa en una Institución Prestadora de Servicios de Salud

Percepción de los usuarios frente a la calidad del servicio de salud en consulta externa en una Institución Prestadora de Servicios de Salud

Benchmarking the operational efficiency of Mexican hospitals – a longitudinal study

Factors of the Revisit Intention of Patients in the Primary Health Care System in Argentina

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