Perceptions towards Online Counseling among University of Jordan Students

Abstract

Technology and the use of internet has taken counseling service beyond the face-to-face to online counseling services. Online counseling has been available and widely used as more people are going online. Therefore this research aims to examine the perceptions of University of Jordan students toward online counseling. A sample of 210 respondents were selected to complete online questionnaire that contains two aspects of knowledge about and attitude toward online Counseling. The results of the study indicated that respondents have adequate information about the field of online counseling. However, face to face counseling was not the first preferences for most of the respondents. They have a positive attitude and a high level of preferring toward online counseling, and they believe that online counseling is an essential part of their way to deal with daily life problems. The results also indicated that social media is most effective way that help respondents to get online counseling, and it has tremendous effect on respondent's life.

Undergraduate Students' Attitudes towards Online Counseling since the COVID-19 Pandemic

“…Online counseling expands access to counseling and is especially useful during times of global crisis when traditional services are unavailable (Knechtel & Erickson, 2020). Some studies point out online counseling is effective and has a positive impact on how university students dealt with problems in their daily lives (Tannous, 2017). Due to the ease with which services can be accessed, counseling can be provided from any location and at any time, with minimal travel restrictions and no real identification, and at a low cost (Bolier et al, 2014;Rodda & Dan, 2014).…”

“…Several counseling psychologists use the Internet as a channel for online counseling services to provide services to youth groups, including university students (Vongtangswad, 2016). As a result, online counseling is effective and gains a significant impact on university students' ability to solve problems (Tannous, 2017). Based on increasing Internet access statistics, it is becoming more convenient to expand e-mental health services around the world to remove treatment barriers (Navarro, Bambling, Sheffield, & Edirippulige, 2019), including a survey of Thai people using social networking services.…”

Needs Assessment to Develop Online Counseling Program

“…This type of online counseling has been implemented for adolescents and young adults, such as university students (Vongtangswad, 2016). The outcome indicates the effectiveness of online counseling, showing its beneficial impact on daily problem-solving skills among students (Tannous, 2017).…”

“…Furthermore, they hold the belief, attitudes, motivations, experiences, and expectations that are in such a positive way toward online counseling service (Liu, 2015;Ritterband et al, 2009;Teo et al, 2020). They should also have the knowledge and ability to use a computer and other internet communication devices for counseling (Cipolletta & Mocellin, 2018;Richards & Viganó, 2013;Tannous, 2017). In addition, the last priority of needs to develop an online counseling program was identified as the therapeutic relationship of online counseling.…”

Model of Relationship between e-Counselling Skills, e-Counselling Ethics and e-Counselling Limitations with Counselling Self-efficacy

“…Coincidentally, e-counselling is known also as e-mail therapy [5], e-therapy [12], [22], computer mediated communication (CMC) [23], internet-based therapy [24], cyber-counselling [25], cyber therapy [26], online or internet therapy [27], and cyber counselling [10].…”