Performance assessment at Iran’s electric power distribution company: A study based on Kanji’s business excellence measurement system (KBEMS)

Abstract

The increasing application of performance excellence and evaluation models causes organizations to use these models in assessment of their own performance and success (Tehran Jahad-E-Daneshgahi, 2002). Today, several models have been highly proposed to evaluate the performance. Some models like balanced scorecard have been widely developed (Akbari, 2007). In the present study, Kanji's business excellence measurement system (KBEMS) has been used to assess the performance of Bandar Abbas Electric Power Distribution Company. In addition to focusing on organizational excellence, this model measures the performance with respect to two approaches on performance measurement from the perspective of inner and out stakeholders of the organization. Since the given performance measurement model has been constituted of two sections of performance evaluation from the viewpoint of inner and out stakeholders of the organization, in order to achieve the above mentioned objective, one should examine two minor goals which are based on performance in view of these stakeholders. Consequently, there were two different statistical populations in this study, which led to conducting test on the hypotheses about them. In this research, a questionnaire as means of collecting information, as well as SPSS and S-Plus software have been used for statistical analysis. Eventually, the final score was achieved and analyzed for organizational performance.