Performance index for public housing in East Malaysia

Performance Measurement Practices in Property Management of Public Housing Malaysia

“…In searching for solutions for improving property management issues in PH, performance measurement plays a vital role. However, according to previous studies, PH lacks specific approaches that clearly define each function or activity of the management within the operation in PH (Postnikova et al, 2021;A. D. White et al, 2011).…”

“…The 'cost' measures metrics are too broad and complex to provide insight into the differences in housing management resources input, which results in little practical value (Pawson et al, 2015). Besides, for indicators selection during framework development, several studies demonstrated the use of factor analysis for selecting indicators through principal component analysis (Huang & Du, 2015) and partial least squared structural equation modelling (Postnikova et al, 2021). The factor analysis identifies the factors, also known as the indicators by looking at the statistical relationship between the indicators based on the outcomes using questionnaires data.…”

“…D. White et al, 2011;Zailan, 2001). For this reason, various studies have suggested that multi-dimensional performance measurement in property management should be focused to ensure the efficiency and effectiveness of the PH operations (Flynn, 2007;Lam, 2008;Nath & Sharma, 2014;Postnikova et al, 2021;Puspitarini & Akhmadi, 2019;Walker, 2001).…”

“…© 2022 by MIP confirm the indicators to be included in the performance measurement framework. While in the study by Postnikova et al (2021), the screening of performance indicators are based on four assessment which includes internal consistency reliability, item reliability, convergent validity, and discriminant validity. However, these methods required huge labour to distribute and collect the results from the large-scale questionnaire surveys.…”