Performance Issue of Organizational Conflicts in Industrial Organization

Abstract

Conflicts at work are usually seen as obstacles to organizational performance. thus, in their seminal work on the theory of organizations. March define conflict as a blockage of the normal mechanisms of decision making. at the same time, according to a study of the cabinet opp, carried out in 2008 with 5000 European and American employees, 85% of French employees say they are regularly confronted with a conflict at work. the scale and consequences of conflicts should therefore lead organizations to be equipped to process them. however, according to this same study, 73% of employees have never received training and 45% expect their manager to intervention. conflict management is therefore a real challenge.