Performance Management by Causal Mapping: An Application Field of Knowledge Management

Abstract

As implied by the performance management (PM) concept, modern corporate management has to focus on cause-and-effect relationships underlying a firm´s financial performance generation. To determine the causes of financially desirable effects, subject-bound experiences and knowledge of employees, called tacit knowledge, should be realised. For this, knowledge management (KM) offers various elicitation techniques to reveal corporate-specific success factors (SFs) of financial performance generation from the corporate experts´implicit knowledge. The identified factors have to be organised within a network of cause-and-effect relationships. In this framework, PM can apply the instrument of mapping to structure the individually revealed knowledge, to aggregate and visualise it for the entire company. For a valid representation of the causal relationships, the subjective bias arising within the mentioned process has to be minimised. In the literature, a variety of mapping methods can be found that differ in their approaches and their level of significance. As such a method, causal mapping will be presented in this paper. For providing intersubjectivity, the decision-making trail and evaluation laboratory (DEMATEL) as a multi-criteria approach will be debated in the context of mapping as a research field.

Dynamics of Pertinent Project Delay Variables in the Thai Construction Sector: Mathematical Analysis

“…In this study, data for the analyses were provided by 15 leading experts working in the building construction companies in Bangkok and other provinces of Thailand. This number of experts was considered adequate (Susanty et al, 2019;Kolbel et al, 2017;Mohiuddin et al, 2017;Yadav et al, 2016;Tsai et al, 2016). The experts were project managers, project engineers and experienced operators with a significant level of work experience in large building construction with an average of THB 100 million in capital investment and over 100 opera-tors.…”