Performance measurement systems in public service networks. The what, who, and how of control

Agostino, Deborah; Arnaboldi, Michela

doi:10.1111/faam.12147

Cited by 20 publications

(25 citation statements)

References 34 publications

(84 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…A typical hybrid organisation comprises public and private actors who, through collaboration and cooperation, provide public services for citizens (Johanson and Vakkuri 2017). Extant literature claims that traditional entity-based performance management systems are inadequate in hybrid organisations and, therefore, performance management systems based on inter-organisational collaboration are being adopted by these types of organisations (Agostino and Arnaboldi 2018). Here, performance management means a 'continuous process of identifying, measuring and developing the performance of individuals and teams and aligning performance with the strategic goals' (Aguinis 2009, p. viii).…”

Section: Introductionmentioning

confidence: 99%

Exploring challenges of boundary-crossing performance dialogues in hybrids

2019

View full text Add to dashboard Cite

Literature on performance management in hybrid organisations remains lacking, even though they increasingly are providing public services. This study created new knowledge on performance management in hybrid organisations by answering a question that addressed what kinds of challenges are in hybrid organisation's boundary-crossing performance dialogues. Boundary-crossing performance dialogues here refer to performance management discussions between representatives of public and private sector organisations forming the hybrid. To answer the proposed question, a case study approach based on interviews and documents was chosen. Using inductive content analysis, the study identified several challenges that occurred during the boundary-crossing dialogues. This contributes to existing research on performance management in hybrid organisations. For practitioners, the results provide insights for tackling the specific problems of performance management in hybrid organisations.

show abstract

Section: Introductionmentioning

confidence: 99%

Exploring challenges of boundary-crossing performance dialogues in hybrids

2019

View full text Add to dashboard Cite

show abstract

“…From this aspect, the aim of the study is to propose an assessment tool for evaluating the financial efficiency of municipalities in Greece based on several revenue ratios drawn from their public accounting data than any other examined approach (Agostino and Arnaboldi, 2018;Arnaboldi et al, 2015;Siverbo, 2014). Consequently, the development of such a tool should be based on multicriteria analysis since it involves the assessment of several criteria/revenue ratios of the municipality under evaluation.…”

Section: Managerial Implications and Discussionmentioning

confidence: 99%

Modeling an Analytic Hierarchy Process (AHP) assessment system for municipalities in Greece with public accounting of austerity

Pantelidis¹,

Pazarskis²,

Karakitsiou³

et al. 2018

J. Account. Taxation

View full text Add to dashboard Cite

The new form of local government organization should be competent and effective in order to provide 21 st century services equivalent to the citizens of every country. Its new developmental role can be fulfilled by implementing management techniques that will be conducive to local development. The use of accounting ratios from financial statements is necessary to municipalities as well as to every accounting body to depict the dynamic and static condition of each entity. The aim of the study is to propose a new modeling of an Analytic Hierarchy Process (ΑHP) assessment system for municipalities in Greece based on their public accounting data in the era of austerity, due to the recent Greek economic crisis. Several revenues ratios were analyzed, which were obtained by public accounting data, of a small sample of Greek municipalities with similar population for the years 2011-2015, which is during the period of economic crisis and after the implementation of the "Kallikratis" program in Greece. The analysis of accounting ratios shows useful findings on the efficiency of each one of the examined municipalities. The created assessment model could be applied as a guide in the analysis of financial statements with ratios of all the municipalities in Greece or elsewhere. It could be further used as an evaluation tool by the policy makers and managers in the central state authorities or the municipalities system.

show abstract

“…Specifically, the lack of models for including the complexity of a public context [3,39,51]. (b) The lack of approaches for linking the management of common goods and organizational performance [1,13,33], even though the final goal of a public organization should be the (re)generation of common goods.…”

Section: Performance Managementmentioning

confidence: 99%

Dynamic Performance Management: An Approach for Managing the Common Goods

Sardi

Sorano

2019

Sustainability

View full text Add to dashboard Cite

Public organizations need innovative approaches for managing common goods and to explain the dynamics linking the (re)generation of common goods and organizational performance. Although system dynamics is recognised as a useful approach for managing common goods, public organizations rarely adopt the system dynamics for this goal. The paper aims to review the literature on the system dynamics and its recent application, known as dynamic performance management, to highlight the state of the art and future opportunities on the management of common goods. The authors analyzed 144 documents using a systematic literature review. The results obtained outline a fair number of documents, countries and journals involving the study of system dynamics, but do not cover sufficient research on the linking between the (re)generation of common goods and organizational performance. This paper outlines academic and practical contributions. Firstly, it contributes to the theory of common goods. It provides insight for linking the management of common goods and organizational performance through the use of dynamic performance management approach. Furthermore, it shows scholars the main research opportunities. Secondly, it indicates to practitioners the documents providing useful ideas on the adoption of system dynamics for managing common goods.

show abstract

Performance measurement systems in public service networks. The what, who, and how of control

Cited by 20 publications

References 34 publications

Exploring challenges of boundary-crossing performance dialogues in hybrids

Exploring challenges of boundary-crossing performance dialogues in hybrids

Modeling an Analytic Hierarchy Process (AHP) assessment system for municipalities in Greece with public accounting of austerity

Dynamic Performance Management: An Approach for Managing the Common Goods

Contact Info

Product

Resources

About