Performance measurement systems in the health and care sector: Are targets and monitoring additional demands or resources for employees?
Lilian M. de Menezes,
Ana B. Escrig-Tena
Abstract:PurposeThis paper aims to improve our understanding of performance measurement systems in the health and care sector, by focussing on employee reactions to core performance measurement practices. Targets and monitoring are hypothesised to be associated with employee perceptions of job control, supportive management and job demands, which in turn, are expected to be linked to employee-wellbeing and organisational commitment.Design/methodology/approachMatched employee workplace data are extracted from a national… Show more
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