“…There is consensus that change can be successful when all stakeholders are involved in the process, understand the need for change, buy into the organization's vision for the future and feel prepared for their new roles within the organization (Auster and Taylor, 2004; Carillo and Gregory, 2019; Crumpton, 2015; Gremmels, 2013; Novak and Day, 2015; Wheeler and Holmes, 2017). Tusa summarizes these findings, and writes that “open and frank communication plays an important role in the successful outcome of any reorganization project, not only for the purpose of buy-in but also for the sake of making change less painful due to possibly shattered expectations” (Tusa, 2019, p. 164).…”