Piloting a Method to Measure Satisfaction With HIV Care

Abstract

This pilot study investigated the perception of the quality of health care received by 55 HIV-positive African Americans. A survey instrument, "The Quality of Care Through the Patient's Eyes"-HIV questionnaire (QUOTE-HIV), developed in the Netherlands, was used to collect quantitative data from the modified QUOTE-HIV. Qualitative data are from 2 focus groups' perception discussions of the applicability of the QUOTE-HIV to HIV-positive African Americans. The study's purpose was to assess the usefulness of the questionnaire to identify patients' perceptions of quality health care. Results indicated that the QUOTE-HIV is a useful tool to assess HIV-positive African Americans' satisfaction and adequately covered all areas of concern discussed by both focus groups as components for measuring perceived quality of care. Most important, the QUOTE-HIV was found to be appropriate for assessing study participants' satisfaction with quality health care and assessing the receipt of quality health care from their respective providers.

Which aspects of health care are most valued by people living with HIV in high-income countries? A systematic review

“…Most explored valued aspects of care among a general sample of people living with HIV but some focused on the views of specific groups, such as those from Black African communities [15–18], men who have sex with men (MSM) [19], asylum seekers [20] and intravenous drug users [21]. …”

“…Thirteen of the studies used interviews and/or focus groups to gather qualitative data about aspects of care that are particularly valued [15–17, 20–29]. Thirteen quantitative descriptive studies used questionnaires to collect data [13, 15, 18, 19, 22, 23, 30–36].…”

“…Thirteen quantitative descriptive studies used questionnaires to collect data [13, 15, 18, 19, 22, 23, 30–36]. Three studies used a mixed methods design [15, 22, 23].…”

“…Thirteen quantitative descriptive studies used questionnaires to collect data [13, 15, 18, 19, 22, 23, 30–36]. Three studies used a mixed methods design [15, 22, 23]. Six studies asked patients to rate the importance of various aspects of care [13, 15, 22, 23, 32, 33].…”

Cultural adaptation of Quality Of Care Through The Patient's Eyes -QUOTE-HIV

“…Although there is no knowledge of a translation and cultural adaptation of QUOTE-HIV into other languages and cultures, it is a relevant tool for evaluating the care provided to PLWHA, and is a reference for the elaboration of studies on the theme (15)(16)(17)(18) . Considering the inexistence of instruments with this purpose in the country and the importance of systematically evaluating the care provided to Brazilian PLWHA, it was decided to translate and adapt the QUOTE-HIV to Brazilian Portuguese.…”